Hybrid Outcome Assurance Analyst

Domestic & General; Bedworth; Hybrid; GBP 32,000 - 48,000; Full time

Benefits offered by this job

Internal Mobility

Leadership development programmes

Health Cash Plan

Instant discounts

Salary Finance Loans

Electric vehicle leasing

Long service awards

Free protection plan

Discounted rates on additional plans

Job summary

Domestic & General is seeking an Outcome Tester to join our Controls Office in a hybrid role. You will deliver outcome testing across customer interactions using an established framework, assess journeys for risks and produce insightful reports for senior stakeholders.

You will escalate concerns promptly and collaborate with cross‑functional teams to drive positive change in a fast‑paced environment, promoting a culture of investigation and continuous improvement.

Qualifications

• Experience analysing information and identifying trends, risks and areas for improvement.
• Strong report-writing skills with the ability to present findings clearly to a range of audiences, including senior stakeholders.
• Excellent communication and relationship-building skills.
• The ability to interpret data and turn insight into meaningful recommendations.
• A proactive approach and the confidence to work in a fast-paced environment with competing priorities.
• Knowledge of relevant regulatory requirements, such as FCA Consumer Outcomes, FCA Handbook and Data Protection principles, would be advantageous.

Responsibilities

• Deliver outcome testing across customer interactions using an established testing framework.
• Assess customer journeys and identify potential customer, regulatory or commercial risks.
• Produce clear, insightful reporting that highlights trends, risks and opportunities for improvement.
• Escalate concerns through the appropriate channels in a timely manner.
• Work with stakeholders across the business to share findings and support positive change.
• Contribute to continuous improvement initiatives and promote a culture of investigation, innovation and better ways of working.

Skills

Analytical skills

Report-writing

Communication

Data interpretation

Regulatory knowledge

Proactive approach

Job description

Domestic & General is seeking an Outcome Tester to join our Controls Office in a hybrid role. You will deliver outcome testing across customer interactions using an established framework, assess journeys for risks and produce insightful reports for senior stakeholders.

You will escalate concerns promptly and collaborate with cross‑functional teams to drive positive change in a fast‑paced environment, promoting a culture of investigation and continuous improvement.