Outcomes Tester

Domestic & General; Greater London; Hybrid; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Health Cash Plan

Instant discounts

Salary Finance Loans

EV leasing

Long service awards

Protection plan

Job summary

Domestic & General is seeking an Outcome Tester to join our Controls Office and play a key role in identifying risks, driving improvements and ensuring customers receive the right outcomes throughout their journey with us.

This role requires strong analytical skills, attention to detail and the ability to translate data into clear recommendations. You will test across customer interactions, collaborate with stakeholders and support continuous improvement in a hybrid UK environment.

Qualifications

• Experience analysing information and identifying trends, risks and areas for improvement.
• Strong report-writing skills with the ability to present findings clearly to a range of audiences, including senior stakeholders.
• Excellent communication and relationship-building skills.
• The ability to interpret data and turn insight into meaningful recommendations.
• A proactive approach and the confidence to work in a fast-paced environment with competing priorities.
• Knowledge of relevant regulatory requirements, such as FCA Consumer Outcomes, FCA Handbook and Data Protection principles, would be advantageous.
• A strong commitment to integrity, accountability and delivering the right outcomes for customers.

Responsibilities

• Deliver outcome testing across customer interactions using an established testing framework.
• Assess customer journeys and identify potential customer, regulatory or commercial risks.
• Produce clear, insightful reporting that highlights trends, risks and opportunities for improvement.
• Escalate concerns through the appropriate channels in a timely manner.
• Work with stakeholders across the business to share findings and support positive change.
• Contribute to continuous improvement initiatives and promote a culture of investigation, innovation and better ways of working.

Skills

Analytical skills

Report writing

Communication

Data interpretation

Regulatory knowledge

Proactive mindset

Job description

Contract Type: Permanent

Location: Hybrid - Flexible

Closing Date: Wednesday 23rd September 2026

We're looking for an Outcome Tester to join our Controls Office team and play a key role in identifying risks, driving improvements and helping ensure our customers receive the right outcomes throughout their journey with us.

This is an exciting opportunity for someone with strong analytical skills, a keen eye for detail and a passion for continuous improvement. You'll work across a range of customer interactions and journeys, providing meaningful insight that supports better customer, regulatory and business outcomes.

About You

• Experience analysing information and identifying trends, risks and areas for improvement.
• Strong report-writing skills with the ability to present findings clearly to a range of audiences, including senior stakeholders.
• Excellent communication and relationship-building skills.
• The ability to interpret data and turn insight into meaningful recommendations.
• A proactive approach and the confidence to work in a fast-paced environment with competing priorities.
• Knowledge of relevant regulatory requirements, such as FCA Consumer Outcomes, FCA Handbook and Data Protection principles, would be advantageous.
• A strong commitment to integrity, accountability and delivering the right outcomes for customers.

The Role

• Deliver outcome testing across customer interactions using an established testing framework.
• Assess customer journeys and identify potential customer, regulatory or commercial risks.
• Produce clear, insightful reporting that highlights trends, risks and opportunities for improvement.
• Escalate concerns through the appropriate channels in a timely manner.
• Work with stakeholders across the business to share findings and support positive change.
• Contribute to continuous improvement initiatives and promote a culture of investigation, innovation and better ways of working.

Working for us, works for you

• Personal and Professional growth is encouraged, with Internal Mobility programmes providing networking opportunities and Leadership development programmes.
• Work-Life balance with a hybrid role / Health Cash Plan / Instant discounts / the new credit building tool / Salary Finance Loans / electric vehicle leasing / long service awards
• Free Domestic & General protection plan – one free plan each year with access to discounted rates of up to 50% on additional plans, including referrals for family and friends

The culture at Domestic at General is creative, fast-moving and exciting as we’re going through a period of transformational change where customers are at the heart of everything we do… do not miss out on an opportunity to be part of both our culture and growth,

Domestic & General are an equal opportunities employer, which means we treat people fairly. We view all applications equally, regardless of gender, colour, ethnic background, religion, disability, age, sexual orientation, gender reassignment or marital/family status. We also have a thorough referencing process, which includes credit and criminal record checks.

At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey.