Outbound Sales Representative

Normec Group; Consett; On-site; GBP 27,000 - 35,000; Full time

Benefits offered by this job

Pension

Enhanced parental leave

Company funded 1% benefit allowance

Job summary

Normec DETS is seeking an Outbound Sales Representative in Consett to generate new business opportunities through proactive outbound calling and targeted prospecting. You will secure qualified appointments for the sales team and maintain accurate CRM records in Microsoft Dynamics.

The role is based in Consett, County Durham, with a base salary of £26,600 per annum and an on-target earnings potential of around £35,000, reflecting a fast-paced, target-driven environment and clear progression

Qualifications

• GCSE level education or equivalent.
• Experience in outbound calling, telesales, lead generation, or appointment setting.
• CRM experience (Microsoft Dynamics desirable) and competent in Microsoft Office.
• Strong communication, telephone, organisational, and interpersonal skills.

Responsibilities

• Deliver a high volume of qualified sales appointments in line with monthly targets.
• Develop new business contacts through proactive outbound calling and structured prospecting.
• Research and build targeted prospect lists and perform cold-calling campaigns.
• Book appointments for Sales Managers and Junior Sales Managers and maintain CRM records.
• Meet required activity levels and report on performance and pipeline.

Skills

Outbound calling

Telesales

Lead generation

Appointment setting

CRM experience

Microsoft Office

Education

GCSE level education

Tools

Microsoft Dynamics

Microsoft Office

Job description

We’re looking for a driven and ambitious Outbound Sales Representative to join our growing team. This is a fast-paced, target-driven role focused on generating new business opportunities through proactive outbound calling and targeted prospecting activity.

Step Into the Role

You’ll play a key role in supporting the commercial function by engaging prospective customers, and securing qualified appointments for the sales team. This opportunity is ideal for someone who enjoys speaking with people, thrives in a high-activity environment, and is looking to build a long-term career in sales with clear progression opportunities.

You’ll play a key role in supporting the commercial function by engaging prospective customers, and securing qualified appointments for the sales team. This opportunity is ideal for someone who enjoys speaking with people, thrives in a high-activity environment, and is looking to build a long-term career in sales with clear progression opportunities.

You will be responsible for delivering a high volume of qualified sales appointments in line with monthly targets and company expectations. This includes developing new business contacts through proactive outbound calling, structured prospecting activity, and re‑engaging lapsed or reduced-spend customers.

The role will involve researching and building targeted prospect lists, carrying out cold‑calling campaigns to introduce Normec DETS services, qualifying opportunities, and booking appointments for Sales Managers and Junior Sales Managers.

You will maintain accurate records within Microsoft Dynamics CRM, track appointments and related outcomes including quotes and revenue generated, and work closely with the sales team to support pipeline development and maximise opportunity conversion.

You will also be expected to meet required activity levels, report on performance and pipeline generation, and consistently work towards personal, company, and group targets.

Our Offer

This role is based at Consett (County Durham) – office based may consider remote working. Monday - Friday.

The base salary is £26,600 per annum.

There is additional financial incentive for:

• Each completed appointment (attended)
• First quote requested following the appointment
• First invoice paid by the customer originating from the appointment

The expected performance level is a target of approximately 200 appointments (either via telephone/Microsoft TEAMS or face to face) per month. Resulting in an on Target Earning of £35,000

We offer:

• Company funded 1% benefit allowance
• Pension
• Enhanced parental leave

Your profile

About You

• GCSE level education or equivalent
• Experience in outbound calling, telesales, lead generation, or appointment setting
• CRM experience (Microsoft Dynamics desirable) and competent in Microsoft Office
• Strong communication, telephone, organisational, and interpersonal skills
• Able to engage prospects, manage high outbound activity, and maintain accurate CRM records
• Motivated, resilient, professional, and team-focused in a target-driven environment

Your New Workplace

Normec DETS is a leading company providing high-quality analytical testing services for the environmental, construction, waste management, fuels and engineering industries. Based in County Durham and Crayford, our laboratory is accredited to ISO 17025 and MCERTS, ensuring that we meet the highest standards and have the technical expertise required.

We offer a wide range of services including asbestos testing, soil contamination testing, water testing and waste analysis. With our efficient logistics, we pick up samples on the same day with our own drivers and vehicles, ensuring rapid sample processing.

Our UKAS accredited soil contamination testing lab checks for contaminants, allowing clients to operate safely. We also provide a wide range of UKAS accredited waste testing services to support regulatory compliance, renewable energy qualification, and zero waste to landfill goals.

Our knowledgeable team delivers fast turnaround times and precise analysis to help you manage waste effectively and sustainably.

DETs is part of Normec, a leading organization in the Testing, Inspection, Certification, and Compliance (TICC) industry. Our expertise covers essential areas such as water, air, and soil quality, fire safety, and food safety, ensuring the highest standards of quality and safety across various sectors. Founded in 2016, Normec is an ambitious, independent, and fast-growing organization with approximately 6,500 colleagues. We offer our colleagues the opportunity to actively contribute to our mission while simultaneously developing their own careers within a dynamic and rapidly growing organization. Together, we work on impactful solutions for our clients and on a sustainable future. The culture within Normec is informal, open, energetic, and entrepreneurial, and is anchored in our GROWTH principles. Through our The Normec Fit program, which brings these principles to life, we ensure that not only our company grows, but also everyone who is part of it.

Join Us

Who we are

At Normec, we share one ambition: making the world safer, healthier and more sustainable.
Our culture is shaped by trust, respect, and a commitment to doing meaningful work together. We believe growth isn’t defined by size. It’s defined by people.
You grow through the impact you make, whether it’s improving product quality, ensuring building safety, strengthening systems, delivering reliable lab results or earning a client’s trust.
Founded in 2016, Normec has grown into a leading European partner in testing, inspection, certification and compliance. Through dozens of acquisitions and collaborations, we combine local expertise with international scale.
Entrepreneurship is in our DNA. From lab analyses to inspections on major infrastructure projects, our diversity shapes both our work and our culture.

Window of Opportunities

Today, we have over 5,000 motivated employees working to improve our clients' organisations every day. We are the proud employer of professionals with years of experience in and knowledge of the industry in which they operate.

Knowledgeable. Enterprising. Ambitious. Diligent. Traits that are recognizable among the more than 5,000 Normec employees. We have a love of science and legislation but also always recognize a window of opportunities. Opportunities for our clients and our employees