Outbound Sales CSA Advisor

ID Mobile Limited; Loughborough; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Discounts at Currys stores and partner

Life Assurance and Sharesave

Wellbeing initiatives incl. cycle to/\

Aviva Digital GP app

Job summary

Currys is recruiting an Outbound Telephone Sales Advisor for our Loughborough Contact Centre. The role involves proactively contacting new and existing Currys customers to discuss Care Plan Agreements, extended warranties, mobile services, and new contracts.

You will guide customers through options to help them make informed decisions while delivering great service. The role is full-time, 40 hours per week, with set shifts: Mon-Thu 09:30–18:30 and Fri 09:30–15:30.

Qualifications

• A commitment to providing great service.
• Customer Service experience, ideally within a Contact Centre environment.
• Excellent communication skills.
• Experience of working towards targets.
• An interest in technology.

Responsibilities

• Proactively contacting customers who are new and existing Currys customers.
• Helping the customer understand the different handsets, deals and network providers and Care Plan Agreement we offer.
• Making sure the customer has the best possible sales journey by giving great advice and all of the options available to them.
• Building relationships with customers to ensure we're converting a one-time customer into a customer for life.
• Working towards and aiming to exceed sales expectations.
• Putting the customer at the heart of everything you do.

Skills

Communication skills

Customer service experience

Target-driven

Job description

Loughborough
Loughborough Contact Centre
Permanent
Full Time

Salary - £26,561.60 per annum, plus the opportunity to earn performance-related and target-based commisison.

Working hours/Shift patterns – 40 hours per week, Monday to Thursday: 09:30 AM - 06:30 PM, Friday: 09:30 AM - 3:30 PM.

Start Date: Monday, 26thOctober 2026

At Currys we’re united by one passion: to help everyone enjoy amazing technology. As the UK’s best-known retailer of tech, we’re proud of the service our customers receive – and it’s all down to our team of 25,000 caring and committed colleagues. Working as one team, we learn and grow together, celebrating the big and small moments that make every day amazing.

As an Outbound Telephone Sales Advisor within our outbound team, you'll be speaking to customers regarding Care Plan Agreements, extended warranty, mobile phone network services, new contracts, upgrades, and sim only deals. You’ll use your excellent communication skills to talk through the offers and deals we have, whilst making sure they have all of the information available to make an informed decision.

Role overview:

As part of this role, you’ll be responsible for:

• Proactively contacting customers who are new and existing Currys customers.
• Helping the customer understand the different handsets, deals and network providers and Care Plan Agreement we offer.
• Making sure the customer has the best possible sales journey by giving great advice and all of the options available to them.
• Building relationships with customers to ensure we're converting a one-time customer into a customer for life.
• Working towards and aiming to exceed sales expectations.
• Putting the customer at the heart of everything you do.

You will need:

• A commitment to providing great service.
• Customer Service experience, ideally within a Contact Centre environment.
• Excellent communication skills.
• Experience of working towards targets.
• An interest in technology.

We’re one team and we celebrate all of the great things you do. One way we show our gratitude is by giving you access to a range of lifestyle benefits, including:

• Discounts at our Currys stores and on our partner networks.
• Life Assurance and Sharesave scheme.
• Access to a variety of Wellbeing initiatives including cycle to work and eyecare.
• Access to the Aviva Digital GP app, where you can access a GP 24/7.

Join our Contact Centre team and we’ll be with you every step of the way, helping you develop the career you want with on-going training and skills for life.

Not only can you shape your own future, but you can help take charge of ours too. As the biggest recycler and repairer of tech in the UK, we’re in a position to make a real impact on people and the planet.

Every voice has a space at our table and we’re committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce.

We want to make sure you have a fair opportunity to show us your talents during our application process.