Outbound Telephone Sales Advisor

Currys plc; Loughborough; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Discounts at Currys stores and partner

Life Assurance and Sharesave

Wellbeing initiatives

Aviva Digital GP app

Job summary

Currys plc in Loughborough is recruiting an Outbound Sales CSA Advisor for a permanent, full-time role. You’ll contact Currys customers to discuss Care Plan Agreements, warranties, mobile network services, and upgrades, presenting options clearly to help customers decide.

With 40 hours per week and a start date in late October, you’ll join a team focused on delivering world-class sales experiences. Training and ongoing support are provided to help you succeed.

Qualifications

• Experience in a customer service role, ideally in a contact centre.
• Strong communication skills with a customer-focused approach.
• Proven ability to work toward targets and meet sales metrics.
• An interest in technology and gadgets helpful for product knowledge.

Responsibilities

• Proactively contacting customers who are new and existing Currys customers.
• Help the customer understand handset deals, Care Plans, and network options.
• Guide customers through sales options to ensure an informed decision.
• Build relationships to convert one-time buyers into repeat customers.
• Aim to exceed sales targets while delivering excellent service.

Skills

Customer service

Communication

Target driven

Technology interest

Job description

Role overview:

Outbound Sales CSA Advisor

Loughborough

Loughborough Contact Centre

Permanent

Full Time

Salary - £26,561.60 per annum, plus the opportunity to earn performance-related and target-based commisison.

Working hours/Shift patterns – 40 hours per week, Monday to Thursday: 09:30 AM - 06:30 PM, Friday: 09:30 AM - 3:30 PM.

Start Date: Monday, 26th October 2026

At Currys we’re united by one passion: to help everyone enjoy amazing technology. As the UK’s best-known retailer of tech, we’re proud of the service our customers receive – and it’s all down to our team of 25,000 caring and committed colleagues. Working as one team, we learn and grow together, celebrating the big and small moments that make every day amazing.

As an Outbound Telephone Sales Advisor within our outbound team, you'll be speaking to customers regarding Care Plan Agreements, extended warranty, mobile phone network services, new contracts, upgrades, and sim only deals. You’ll use your excellent communication skills to talk through the offers and deals we have, whilst making sure they have all of the information available to make an informed decision.

Don’t worry if you’ve never worked in a telephone sales role, with our training and ongoing support you’ll be able to offer a world class sales experience.

Role overview:

As part of this role, you’ll be responsible for:

• Proactively contacting customers who are new and existing Currys customers.
• Helping the customer understand the different handsets, deals and network providers and Care Plan Agreement we offer.
• Making sure the customer has the best possible sales journey by giving great advice and all of the options available to them.
• Building relationships with customers to ensure we’re converting a one-time customer into a customer for life.
• Working towards and aiming to exceed sales expectations.
• Putting the customer at the heart of everything you do.

You will need:

• A commitment to providing great service.
• Customer Service experience, ideally within a Contact Centre environment.
• Excellent communication skills.
• Experience of working towards targets.
• An interest in technology.

If your application looks like a great fit you’ll be invited to and assessment event with our team in Loughborough on Thursday, 1st October 2026 at 1:00 PM.

We’re one team and we celebrate all of the great things you do. One way we show our gratitude is by giving you access to a range of lifestyle benefits, including:

• Discounts at our Currys stores and on our partner networks.
• Life Assurance and Sharesave scheme.
• Access to a variety of Wellbeing initiatives including cycle to work and eyecare.
• Access to the Aviva Digital GP app, where you can access a GP 24/7.

Why join us:

Join our Contact Centre team and we’ll be with you every step of the way, helping you develop the career you want with on-going training and skills for life.

Not only can you shape your own future, but you can help take charge of ours too. As the biggest recycler and repairer of tech in the UK, we’re in a position to make a real impact on people and the planet.

Every voice has a space at our table and we’re committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce. We want to make sure you have a fair opportunity to show us your talents during our application process, so if you need any additional assistance with your application please email [e-mail] and we’ll do our best to help.