Outbound Calling Representative

Premier Christian Communications Ltd; Southease; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

25 days' annual leave

Contributory pension scheme

Eye care scheme

Employee Assistance with online GP

Birthday leave

Job summary

Premier Christian Communications Ltd is seeking an Outbound Calling Representative to join our friendly telephone fundraising team at the Crowborough office. You will speak directly with supporters, build relationships, and confidently ask for financial support in a mission-driven environment.

The role focuses on outbound/inbound supporter engagement, data and compliance management, and a commitment to professionalism and teamwork within a Christian setting.

Qualifications

• Demonstrated ability to engage supporters via telephone with clear communication.
• Ability to maintain data accuracy and protect supporter information.
• Strong professionalism, adherence to values, and teamwork in a fundraising setting.

Responsibilities

• Engage with Premier supporters through proactive and responsive phone conversations.
• Ensure integrity and security of supporter and financial data.
• Demonstrate professionalism and contribute to team success.

Skills

Outbound and Inbound Engagement

Data and Compliance

Professionalism & Teamwork

Job description

Job Title: Outbound Calling Representative

Salary: £24,906 per annum

Location: Crowborough Office

Hours of work: Full-time (35 hours per week):Monday 11am - 7pm, Tuesday & Thursday 12pm - 8pm, Wednesday & Friday 10am - 6pm, Saturdays (2 per month) 11 am - 5:30 pm

Time off in lieu will be given for each Saturday worked.

Reporting to: Support Services Team Leader

Do you enjoy talking to people?

Do you have good conversational skills and the ability to put people at ease?

Premier, Europe's largest Christian Media organisation, is seeking outbound callers to join our small friendly telephone fundraising team.

You'll be speaking directly with Premier's supporters, so it's important you're able to build relationships with them and communicate a genuine passion for our mission and be confident in asking for their financial support for our work.

Role Overview

• Outbound and Inbound Supporter Engagement: Engage with Premier supporters and potential subscribers through proactive and responsive phone conversations, fostering positive relationships and advancing their giving journey.
• Data and Compliance Management: Ensure the integrity, security, and accuracy of supporter and financial information in line with data protection standards.
• Professionalism, Performance, and Teamwork: Demonstrate professionalism, uphold Premier's values, and contribute to personal and team success.

We are looking for someone to start as soon as possible.

The post-holder will work in a Christian environment. Therefore, it will be necessary for the post-holder to have respect for the Christian faith, and its values and be in sympathy with our organisational aims.

Information for candidates

Why Join Premier?

Premier offers a great place to work, with people that support, encourage and look after one another. You will love coming into work, both in person and virtually!

Competitive salary and benefits package:

Flexible working arrangements based on the requirements of the role

25 days' annual leave plus UK bank holidays

Additional leave on your birthday

Contributory pension scheme

Employee Assistance with online GP scheme

Eye care scheme

Enhanced Family leave and Pay

In addition we offer:

Mission-Driven Work: Take the opportunity to make a tangible impact by contributing to a mission that reaches millions of people.

Dynamic Team Culture: Join a supportive, creative, and passionate team that values innovation and collaboration.

Growth Opportunities: Benefit from ongoing professional development in a role where your contributions are truly valued.