Outbound Calling Representative

Premier Christian Communications; Crowborough; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Flexible working

25 days annual leave

Birthday leave

Contributory pension

Life Assurance

Online GP scheme

Eye care scheme

Enhanced Family leave and Pay

Job summary

Premier Christian Communications, Europe’s largest Christian media organisation, is seeking two outbound callers to join our small, friendly telephone fundraising team in Crowborough. You’ll speak directly with supporters, build relationships and confidently ask for their financial support for our mission.

Role focuses on outbound and inbound supporter engagement, data accuracy, and teamwork within a Christian environment.

Qualifications

• Good conversational skills and the ability to put people at ease.
• Experience with phone fundraising and engaging supporters is desirable.

Responsibilities

• Outbound and inbound supporter engagement over the phone.
• Data and compliance management for supporter and financial information.
• Work collaboratively within a Christian environment to support the mission.

Skills

Conversational skills

Relationship building

Job description

Job Title: Outbound Calling Representative

Salary: £24,906 per annum

Location: Crowborough Office

Hours of work: Full-time (35 hours per week): Monday 11am - 7pm, Tuesday & Thursday 12pm - 8pm, Wednesday & Friday 10am - 6pm, Saturdays (2 per month) 11 am - 5:30 pm

Time off in lieu will be given for each Saturday worked.

Reporting to: Support Services Team Leader

Do you enjoy talking to people?

Do you have good conversational skills and the ability to put people at ease?

Premier, Europe's largest Christian Media organisation, is seeking 2 new outbound callers to join our small friendly telephone fundraising team.

You’ll be speaking directly with Premier's supporters, so it’s important you're able to build relationships with them and communicate a genuine passion for our mission and be confident in asking for their financial support for our work.

Role Overview

• Outbound and Inbound Supporter Engagement: Engage with Premier supporters and potential subscribers through proactive and responsive phone conversations, fostering positive relationships and advancing their giving journey.
• Data and Compliance Management: Ensure the integrity, security, and accuracy of supporter and financial information in line with data protection standards.
• Professionalism, Performance, and Teamwork: Demonstrate professionalism, uphold Premier's values, and contribute to personal and team success.

We are looking for someone to start as soon as possible.

The post-holder will work in a Christian environment. Therefore, it will be necessary for the post-holder to have respect for the Christian faith, and its values and be in sympathy with our organisational aims.

Why Join Premier?

Premier offers a great place to work, with people that support, encourage and look after one another. You will love coming into work, both in person and virtually!

Competitive Salary And Benefits Package

• Flexible working arrangements based on the requirements of the role
• 25 days' annual leave plus UK bank holidays
• Additional leave on your birthday
• Contributory pension scheme
• Life Assurance scheme
• Employee Assistance with online GP scheme
• Eye care scheme
• Enhanced Family leave and Pay

In Addition We Offer

• Mission-Driven Work: Take the opportunity to make a tangible impact by contributing to a mission that reaches millions of people.
• Dynamic Team Culture: Join a supportive, creative, and passionate team that values innovation and collaboration.
• Growth Opportunities: Benefit from ongoing professional development in a role where your contributions are truly valued.