Out Of Hours Team Manager - Housing Services

One YMCA Group; Waterford; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Supportive team environment

Training and development

Health and wellbeing resources

Competitive pension contributions

Job summary

One YMCA Group is seeking an Out of Hours Manager to lead overnight housing services across Hertfordshire, Buckinghamshire, Oxfordshire and Bedfordshire. The role requires regular on-site presence and a 4-on/4-off night shift from 7:00 PM to 7:00 AM.

You will supervise night staff, manage crisis responses, and ensure seamless handovers between shifts while upholding high service standards.

Qualifications

• Experience leading nights or overnight services.
• Ability to supervise and support night staff across sites.
• Knowledge of safeguarding procedures and recording/escalation processes.

Responsibilities

• Lead the delivery of overnight housing services between 19:00 and 07:00.
• Manage night operations across multiple sites, ensuring consistent support.
• Supervise and support night staff, maintaining staffing levels and coordinating nightly tasks.
• Act as the Designated Safeguarding Lead for Out of Hours, ensuring timely recording, referral, and escalation of concerns.
• Ensure smooth handovers between shifts and maintain communication with day teams.
• Respond to emergencies and contribute to crisis management and service development.
• Promote continuous improvement and uphold service standards during out-of-hours.

Skills

Leadership

Night operations

Safeguarding

Crisis management

Tools

Staff supervision software

Job description

One YMCA is seeking a compassionate and capable Out of Hours Manager to lead our essential overnight services. In this pivotal role, you’ll ensure that residents receive consistent, high-quality support during evenings and nights - times when traditional services are unavailable and when many individuals feel most vulnerable. Your leadership will help create a safe, responsive, and supportive environment that truly makes a difference

Location: This hybrid role involves overseeing our housing sites across Hertfordshire, Buckinghamshire, Oxfordshire and Bedfordshire, with the expectation that you will be regularly available on-site as needed

Hours: This is a night role and you’ll be expected to work 4 nights on and 4 nights off between the hours of 19:00 PM -07:00 AM

What You’ll Be Doing

• Lead the delivery of One YMCA’s overnight housing services between 19:00 PM and 07:00 AM
• Manage night operations across multiple sites, ensuring consistent and high-quality support for residents
• Supervise and support night staff, maintaining staffing levels and coordinating nightly tasks
• Act as the Designated Safeguarding Lead for Out of Hours, ensuring timely and accurate recording, referral, and escalation of concerns
• Ensure smooth handovers between shifts and maintain clear communication with day teams
• Respond confidently to emergencies and contribute to crisis management and service development
• Promote continuous improvement and uphold service standards during out-of-hours periods

Does this role sound like the perfect fit for you?

Why Join Us?

At One YMCA, we believe that every hour matters - especially the ones when others are asleep. You’ll be part of a committed, values-driven organisation that supports vulnerable individuals to build better futures.

We offer:

• A supportive team environment
• Opportunities for training and development
• Access to health and wellbeing resources
• Competitive benefits and pension contributions

Additional Information

• Due to the nature of the role, flexibility and travel between sites may be required

Be the difference when it matters most.

We reserve the right to close this advert early

Please note that we are unable to provide visa sponsorship accept applications from individuals who already have the right to work in the UK for the position applied for

As some of our roles involve working with vulnerable members of society, this position may require a Basic or Enhanced Criminal Disclosure, which will be conducted once a conditional offer is made

Previous Applications

We welcome applications from all qualified candidates. However, if you have applied for a similar role within the last 6 months and were not successful, please consider whether your experience has developed further before reapplying

Accessibility & Adjustments

We are committed to making reasonable adjustments throughout our recruitment process and will strive to be as accommodating as possible. Please inform us in advance of any arrangements you may need to fully participate in the process

At One YMCA, we are an inclusive organisation that actively promotes equality of opportunity for all, welcoming the right mix of talent, skills, and potential. We are committed to creating a working environment where everyone is treated with dignity and respect, regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation

We welcome applications from all backgrounds, communities, and industries, and are committed to building a diverse workforce made up of a wide range of skills, experiences, and abilities

This is a Full Time role. Hours per week: 42. Working Pattern: The role requires the individual to work 42 hours per week on a 4 nights on, 4 nights off shift pattern. The working hours are 7:00 pm to 7:00 am