Out-of-Hours Operations Leader (3 Days/Week)

NHS Jobs; Redditch; On-site; GBP 26,000 - 38,000; Part time

Job summary

NHS Jobs is seeking an experienced Operations Leader to provide weekend and after-hours leadership, ensuring continuous service delivery and a high-quality patient experience. The role covers Friday to Sunday, up to 25 hours per week, across the out-of-hours period, with responsibility for operational guidance, governance and performance oversight.

You will line-manage Operations Assistants, oversee scheduling, training and recruitment activities, and collaborate with clinical and non-clinical

Responsibilities

• Providing expert operational support and guidance to colleagues and stakeholders.
• Supporting compliance with NHS, CQC, GDPR and contractual requirements.
• Identifying opportunities for service development and operational improvement.
• Supporting implementation of new systems, processes and service changes.
• Acting as a mentor and subject matter expert for operational colleagues.
• Line managing Operations Assistants and Senior Operations Assistants.
• Conducting supervision, appraisals and performance reviews.
• Supporting recruitment, induction and training activities.
• Allocating workload and ensuring resources are deployed effectively.
• Promoting a positive, supportive and high-performing team culture.
• Managing stakeholder enquiries and communications professionally and efficiently.
• Supporting the use of clinical and operational systems including EMIS Web, ERS, Semble and workforce scheduling platforms.
• Ensuring accurate record keeping and data management.
• Coordinating workforce scheduling and operational service coverage.
• Supporting onboarding processes and system access for new staff.
• Supporting audits, incident investigations and corrective actions.
• Identifying and implementing opportunities to improve service delivery.
• Working collaboratively with other departments to support organisational objectives.
• Maintaining high standards of confidentiality, governance and information security.

Job description

NHS Jobs is seeking an experienced Operations Leader to provide weekend and after-hours leadership, ensuring continuous service delivery and a high-quality patient experience. The role covers Friday to Sunday, up to 25 hours per week, across the out-of-hours period, with responsibility for operational guidance, governance and performance oversight.

You will line-manage Operations Assistants, oversee scheduling, training and recruitment activities, and collaborate with clinical and non-clinical