Out-of-Hours Customer Service Advisor - 24/7 Alarm Response

SNG (Sovereign Network Group); Thatcham; On-site; GBP 12,000 - 16,000; Part time

Job summary

SNG (Sovereign Network Group) is seeking a Customer Service Advisor for its alarm response centre in Greenham. The role involves handling and resolving customer queries 24/7, including housing and repairs issues, with a focus on quality and resolution.

The 12-month fixed-term, part-time position requires a full UK driving license and own transport due to shift patterns and location. Shifts are 4 days per week, between 7am and 11pm, including weekends.

Qualifications

• People with great customer service skills who can listen well.
• Calls can be complex and difficult; you need to be resilient.
• Good computer skills; you will use many systems while talking to our customers.
• Ability to turn problems into solutions.
• Empathy and a desire to help people.

Responsibilities

• Answer all incoming customer questions in the alarm response centre.
• Make outgoing calls to customers when needed.
• Assist with housing, repairs, complaints and other matters as required.
• Follow Call Quality guidelines and aim for resolution.
• Work shifts including night periods and weekends as part of the schedule.

Skills

Customer service

Communication

Problem solving

Computer literacy

Empathy

Teamwork

Resilience

CRM software

Tools

CRM software

Job description

SNG (Sovereign Network Group) is seeking a Customer Service Advisor for its alarm response centre in Greenham. The role involves handling and resolving customer queries 24/7, including housing and repairs issues, with a focus on quality and resolution.

The 12-month fixed-term, part-time position requires a full UK driving license and own transport due to shift patterns and location. Shifts are 4 days per week, between 7am and 11pm, including weekends.