OTC Hearing Centre Support Officer

Brook Street; Pontypridd; Hybrid; GBP 40,000 - 60,000; Part time

Job summary

A public service organization seeks a Hearing Centre Support Officer in Pontypridd. This hybrid role involves preparing case papers and managing hearings. Fluency in Welsh is essential. You'll contribute to the vital work of Traffic Commissioners, ensuring fairness and compliance in the road transport industry. Enjoy the flexibility of hybrid working while gaining experience in case preparation and public inquiries.

Benefits

Flexibility of hybrid working

Valuable experience in public service

Qualifications

• Fluent Welsh verbal and written communication skills are essential.
• Strong organisational and administrative skills, able to prioritise effectively.
• Ability to analyse case work and present findings clearly.

Responsibilities

• Prepare and issue case papers and briefs in line with OTC procedures.
• Act as clerk during public inquiry hearings.
• Process post-hearing actions, including issuing decisions.

Skills

Fluent Welsh verbal and written communication skills

Excellent written and verbal communication skills in English

Strong organisational and administrative skills

Ability to analyse case work

Team-focused approach

Job description

Temporary Position Available - Hearing Centre Support Officer
Hybrid working | £12.21 per hour

FLUENT WELSH - VERBAL AND WRITTEN REQUIRED

Location: Hybrid - Pontypridd
Contract Type: Temporary
Salary: £12.21 per hour

We are seeking a highly organised, detail-focused, and fluent Welsh speaker to join the Office of the Traffic Commissioner (OTC) as a Hearing Centre Support Officer on a temporary basis.

This is a unique opportunity to support the vital work of the Traffic Commissioners, who regulate and license goods vehicle operators, public service vehicle operators, and vocational drivers across Great Britain. You will be part of a committed team enabling the Traffic Commissioner to carry out their statutory duties efficiently and effectively.

The role will involve preparing cases for public inquiries, managing post-hearing administration, and clerking hearings both at the Hearing Centre and occasionally at other venues.

Key Responsibilities

• Prepare and issue case papers, call-up letters, and briefs in line with OTC procedures and service level agreements (SLAs).
• Act as clerk during public inquiry hearings.
• Confidently read in front of the whole team in Welsh and English.
• Process post-hearing actions, including issuing decisions and directions to relevant parties.
• Prepare appeal bundles for the Upper Tribunal when required.
• Ensure all case records are accurate, complete, and compliant with data protection legislation.
• Handle telephone and written enquiries professionally and courteously.
• Work collaboratively with colleagues and maintain strong relationships with internal and external stakeholders.

About You

We are looking for someone with:

• Fluent Welsh verbal and written communication skills (essential).
• Excellent written and verbal communication skills in English, with the ability to draft complex submissions within a legislative framework.
• Strong organisational and administrative skills, able to prioritise effectively based on risk.
• The ability to analyse case work and present findings clearly and accurately.
• A constructive, team-focused approach, with integrity and attention to detail at all times.

Why Join Us?

• Play a key role in a high-profile public service environment.
• Contribute to fairness, compliance, and safety in the road transport industry.
• Enjoy the flexibility of hybrid working.
• Gain valuable experience in case preparation, hearings, and tribunal processes.

Apply now to make a difference in the work of the Traffic Commissioners.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

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