Orthopaedics Admin & Patient Pathway Specialist

Hampshire Hospitals NHS Foundation Trust; Winchester; On-site; GBP 22,000 - 28,000; Full time

Job summary

A healthcare trust in the UK is seeking a Specialty Administrator to support patients through their care. The role involves managing appointments, addressing patient queries, and ensuring compliance with NHS standards. The ideal candidate will possess excellent communication and organizational skills, demonstrate tact, and be able to maintain patient records accurately. This position is crucial in ensuring a high quality patient experience across the Trust's facilities located in Basingstoke and Winchester.

Benefits

Flexible working hours

Professional development opportunities

Qualifications

• Experience handling patient queries and managing appointments effectively.
• Ability to work under pressure while maintaining high standards of service.
• Proficient in maintaining accurate records and managing waiting lists.

Responsibilities

• Manage the booking of appointments and admissions.
• Answer telephone inquiries from patients, relatives, and healthcare professionals.
• Ensure compliance with ‘Referral to Treatment’ timescales.

Skills

Excellent communication skills

Tact and diplomacy

Organizational skills

Job description

A healthcare trust in the UK is seeking a Specialty Administrator to support patients through their care. The role involves managing appointments, addressing patient queries, and ensuring compliance with NHS standards. The ideal candidate will possess excellent communication and organizational skills, demonstrate tact, and be able to maintain patient records accurately. This position is crucial in ensuring a high quality patient experience across the Trust's facilities located in Basingstoke and Winchester.