Order to Cash (OTC) Analyst

Serco Group Plc; Hart; Hybrid; GBP 41,000 - 50,000; Full time

Benefits offered by this job

25 days annual leave

Pension - 6%

Serco discounts

Employee Assistance Programme

Career development training

Job summary

Serco Group plc is seeking a Finance OTC specialist to support day-to-day operations within a hybrid UK hub. You will collaborate with offshore processing and stakeholders to analyse performance, identify issues, and implement improvements that drive efficiency and consistency.

The role emphasises data interpretation, KPI tracking and strong Excel-based analysis, with exposure to SAP and a broad Finance transformation agenda. 3 days on-site and 2 days remote.

Qualifications

• Experience across the end-to-end Order to Cash (OTC) process, preferably in a large shared services environment or with an outsourced finance provider.
• Excellent analytical skills with strong attention to detail.
• Confidence interpreting financial data, KPIs and performance metrics.
• Good knowledge of Microsoft Office, particularly Excel.

Responsibilities

• Support the day-to-day performance of the Order to Cash function and our offshore BPO partner.
• Review SLAs, KPIs and operational performance to identify improvement opportunities.
• Analyse monthly controls and work with teams to resolve control failures and root causes.
• Monitor OLA performance and work with stakeholders to improve outcomes.
• Promote best practice across OTC processes and support standardisation across the business.
• Contribute to finance transformation, process improvement and system enhancement.

Skills

OTC process

Analytical skills

Attention to detail

Excel

Tools

SAP

Job description

Position Overview

Location: Hybrid - 3 days a week at Hook, Hampshire

Contract type: Full Time | Permanent

Salary: Circa 45,000 PA

About the role

Reporting to the OTC Manager, you'll support the day-to-day operation of the Order to Cash function within the GFS Hub, helping to ensure high-quality service delivery.

Working closely with our offshore processing team and stakeholders across the business, you'll analyse operational performance, resolve issues, improve controls and identify opportunities to enhance processes. You'll also contribute to transformation initiatives that drive greater efficiency, consistency and service excellence. This is an ideal opportunity for someone who enjoys working in a fast-paced, collaborative environment where no two days are the same.

What you'll be doing

• Supporting the day-to-day performance of the Order to Cash function and our offshore BPO partner.


• Reviewing service level agreements (SLAs), KPIs and operational performance to identify improvement opportunities.


• Analysing monthly controls and working with teams to resolve control failures or the resolution of operational issues while identifying root causes and preventative actions.


• Monitoring Operational Level Agreement (OLA) performance, identifying trends and working with stakeholders to improve outcomes.


• Promoting best practice across Order to Cash processes and supporting standardisation across the business.


• Contributing to finance transformation, process improvement and system enhancement.

You'll also have:

• Experience across the end-to-end Order to Cash (OTC) process, from customer onboarding through to cash collection and payment accounting.


• Strong knowledge of Order to Cash processes gained within a large or complex working within a shared services environment or alongside an outsourced finance provider.


• Excellent analytical skills with strong attention to detail.


• Confidence interpreting financial data, KPIs and performance metrics.


• Good knowledge of Microsoft Office, particularly Excel.


• Desirable experience: Experience working with offshore Business Process Outsourcing (BPO) providers.


• Desirable experience: SAP experience.


• Desirable experience: Experience supporting finance process improvement or transformation.

Benefits & perks

• 25 days annual leave


• Pension - 6%


• Chance to contribute to innovation in the public services


• A company passionate about diversity and inclusion


• Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.


• A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Cash Plans, and more.


• A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.


• A safe and supportive culture.

About the company

At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we're united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.

Inclusive recruitment commitment

We prioritise your skills and potential. As a Disability Confident Leader, the Top Great British Employer of Veterans 2026, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all.

We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

Guaranteed Interview Scheme

Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.

Ban The Box

We also support fair access for those with unspent criminal convictions through our 'Ban the Box' pledge (some roles may have security exemptions).