Aircraft Supervisor (Mechanical)

Serco Group Plc; Truro; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Holidays: 29 days plus bank holidays

Pension: Up to 6% contributory pension

Training and development: 1,100+ in‑h­

Employee wellbeing programs

Discounts and employee networks

Job summary

Serco Group Plc is seeking an Engineer (Mechanical) to oversee contractor tasks in line with regulations and procedures. The role emphasizes safe, timely completion and alignment with policy and statutory requirements.

The position involves monitoring work, flagging risks, and mentoring colleagues, with a focus on Merlin systems and related health and safety practices. Baseline security clearances may apply, and flexible/hybrid working options exist where possible.

Qualifications

• Recognised supervisory qualifications with experience on mechanical aircraft systems/components.
• Experience with supervisory qualifications from related industry welcomed.
• CofC Board and Service Certificate of Competency are required.
• Strong knowledge of Merlin systems and associated support equipment, planning processes, and health and safety practices.

Responsibilities

• Ensure personnel are authorised to carry out contracted tasks per Regulations and Procedures.
• Ensure tasks follow current policy, regulatory standards, and statutory requirements.
• Monitor work to ensure completion within timelines and safety standards.
• Flag risks, customer complaints and quality concerns to management.
• Support development of colleagues through identifying training needs and mentoring.

Skills

Supervisory qualification

Merlin systems knowledge

Health & safety understanding

Maintenance Human Factors

Education

Service Certificate of Competency

CofC Board completion

Job description

Engineer (Mechanical)

You’ll be entrusted to:

• Ensure employees are authorised to carry out contracted tasks in line with Customer Regulations and Procedures.
• Make sure all contracted engineering tasks follow current policy, regulatory standards, and statutory requirements.
• Monitor work to ensure tasks are completed safely, correctly, and within required timelines.
• Flag business risks, customer complaints, and quality concerns to Departmental Management.
• Support the development of colleagues by identifying training needs and providing mentoring when requested.
• Promote compliance with the Health and Safety at Work Act 1974, environmental procedures, the Serco Naval Air Command Unit Manual, Customer Regulations, and the Serco Management System.

Essential

• Recognised supervisory qualification(s) on any aircraft type, supported by experience on mechanical aircraft systems/components.
• Recognised supervisory qualification(s) supported by experience from a related industry.
• A Service Certificate of Competency or successful completion of the Serco Supervisory Management and Documentation Course and CofC Board.
• Strong supervisory experience with solid knowledge of Merlin systems, support equipment, planning processes, and technical good understanding of health and safety, COSHH (Control of Substances Hazardous to Health), tool control, and quality practices.
• Completion of a Maintenance Human Factors Course.

Desirable

• At least 6 months' experience working on Merlin aircraft or relevant components within the last 24 months.

Vetting and checks

This role requires Baseline Personnel Security Standard (BPSS) clearance, which involves verifying your identity, employment history, nationality, and criminal record to meet government security standards. In addition, depending on the nature of the role, you will need to obtain formal Security Clearance (such as CTC or SC), which includes more detailed background checks on employment criminal record, and financial history to ensure suitability for working in secure environments. Please note that UK residency requirements may apply for certain levels of clearance. You will also complete an Occupational Health Questionnaire so we can identify and provide any support you may need to undertake the role effectively.

Discover all you need to keep growing

We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.

What we offer

• Holidays: 29 days plus bank holidays
• Pension: Up to 6% contributory pension scheme
• Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
• Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Charity: Tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.

A little bit about us

At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.

Our inclusive recruitment commitment

We prioritise your skills and potential. As a Disability Confident Leader, the Top Great British Employer of Veterans 2026, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

Guaranteed Interview Scheme

Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.

Ban The Box

We also support fair access for those with unspent criminal convictions through our 'Ban the Box' pledge (some roles may have security exemptions).

Employment type

Full Time