Order Management Product Owner

TN United Kingdom; Hemel Hempstead; Hybrid; GBP 50,000 - 90,000; Full time

Job summary

An innovative firm is seeking a dynamic Order Management Product Owner to drive improvements in customer care technology. This role involves collaborating with cross-functional teams to enhance order management solutions, utilizing tools like Esker and Commerce Cloud. You will lead product vision, prioritize backlogs, and ensure alignment with company goals. The position offers a hybrid work model, allowing flexibility while fostering a high-performance environment. Join a team dedicated to advancing healthcare solutions and making a meaningful impact on patient lives.

Qualifications

• 3-5 years of product ownership experience in order management solutions.
• Strong understanding of product management principles and best practices.

Responsibilities

• Develop and communicate product vision and strategy for order management solutions.
• Monitor product performance and user engagement metrics for improvements.

Skills

Product Management

Order Management Systems (OMS)

Communication Skills

Collaboration

Project Management

Agile Methodologies

Analytical Skills

Education

Degree in Business, Engineering or Science

Tools

Esker

Commerce Cloud

Jira

Confluence

SAP S4/Hana

Job description

Social network you want to login/join with:

Order Management Product Owner, Hemel Hempstead

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Client:

Location:

Hemel Hempstead, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

22af46401ef9

Job Views:

11

Posted:

29.04.2025

Expiry Date:

13.06.2025

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Job Description:

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

THIS ROLE CAN BE BASED IN MILAN, MADRID, LONDON, PARIS, DUSSELDORF, COSTA RICA, MARLBOROUGH USA, MINNESOTA

THIS ROLE IS A HYBRID WORK MODE – 2-3 DAYS IN THE OFFICE IS REQUIRED

Purpose

Responsible for supporting the profitable and sustainable growth of Boston Scientific through the management of key process improvement projects as part of the Customer Care Experience technology and Solutions team. Specific responsibilities include the development and optimization of our order management solutions, specifically leveraging Esker and Commer Cloud Platforms. Customer Care order management process, problem-solving skills, project management, process improvement execution with multiple software solutions.

Responsible for developing and communicating the product vision and strategy to stakeholders and the development teams. Business Optimization initiatives in support of policies and programs and in conformance with the Boston Scientific quality systems, understanding business change needs, assessing the business impact of those changes, capturing, analysing, and documenting requirements and supporting the communication and delivery of requirements with relevant stakeholders.

Requirements

• Develop and communicate the product vision and strategy for order management solutions: Esker & OMS (order management solutions) running on commerce cloud.
• Ensured the product aligns with the company’s overall strategy and goals, focusing on order management process & requirements.
• Create, prioritize, and maintain the product backlog, emphasizing features and improvements related to order management.
• Facilitate communication between stakeholders and the development team, including the creation of a user’s stories, with acceptance criteria for order management functionalities. Providing continuous feedback and clarification to the development team.
• Monitor product performance and user engagement metrics specific to order management solutions to identify areas for improvement.
• Ensure the backlog is visible, transparent, and clear to all stakeholders.
• Gather and prioritize requirements from various stakeholders, including customers, local customer care and the commerce cloud team.
• Function as a liaison to balance stakeholders needs with technical feasibility.
• Participate in sprint planning, daily stand-ups, sprint reviews, and retrospectives.

Continuous Process Improvement

• Develop and support a work environment of continuous improvement that supports BSC’s Quality Policy, Quality System, and the appropriate regulations for the area they support.
• Challenges non-standard processes when necessary.
• Regularly, review and analyze order management workflows to identify inefficiencies and areas for improvement, implementing best practices and industry standards to streamline order processing and reduce errors.
• Establish and support a work environment of continuous improvement that supports BSC’s Quality Policy, Quality System, and the appropriate regulations for the area they support.

Qualifications

• Degree or relevant Business, Engineering or Science discipline.

What we are looking for:

• Product management: Strong understanding of product management principles and best practices.
• Order Management Systems (OMS): Proficiency with order management platforms such as Esker, Commerce Cloud, or similar solutions.
• Communication: Excellent written and verbal communication skills, including the ability to clearly convey technical information to non-technical stakeholders.
• Collaboration: Ability to work effectively with cross-functional teams, including sales, marketing, operations, and IT.
• Project management: experience in project management, including planning, execution, and stakeholder management.
• Agile methodologies: Familiarity with Agile/Scum methodologies and tools such as Jira and Confluence.
• Self-starter: ability to effectively prioritize, manage multiple tasks and complete assigned tasks with minimal directsupervision.
• Previous experience of working successfully within cross border and virtual team is an advantage.
• Provide input on how to improve internal efficiencies; grow knowledge and be aware of best practices and markettrends.
• Strong customer care orientation and drive for creating a meaning customer experience.

Experience

• Product ownership: Minimum 3-5 years, preferably with a focus on order management solutions.
• Order Management solutions: Experience with order management systems such as Esker, Commerce Cloud, or similar platforms.
• Language need: Fluent English, Spanish/Italian would be a plus.
• SAP experience and Knowledge of SAP S4/Hana
• Not required but we value experience in EDI (Electronic Data Interchange)
• Experience in medical devices industry.
• Technical collaborations: ability to work closely with development teams and IT.
• Analytical skills (Excel/tableau)

Interested? Please apply online with your CV in English

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#LI-Hybrid

Requisition ID: 587254

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!