Order Management Coordinator

Coopers Fire; Portsmouth; On-site; GBP 25,000 - 35,000; Full time

Job summary

Coopers Fire recherche un Sales Support Coordinator pour rejoindre son équipe dynamique. Le rôle implique le traitement des commandes de vente, la communication entre les départements et la gestion des projets. Le candidat idéal est organisé, proactif et possède d'excellentes compétences en communication. Des avantages tels qu'un salaire compétitif, des événements sociaux et un environnement de travail amical sont offerts.

Benefits

Competitive salary – available upon request

Ample free onsite parking

Early finish and dress-down Fridays

Above statutory Holiday allowance plus able to buy additional holiday

Company social events

Employee Assistance Programme

Eyecare vouchers

Cycle to work scheme

Friendly and supportive environment

Access to a Discounted Shopping Platform

Qualifications

• Capacité à suivre des instructions.
• Souhait d'apprendre.
• Approche proactive dans les tâches quotidiennes.

Responsibilities

• Traitement de toutes les nouvelles commandes de vente au Royaume-Uni et à l'export.
• Mise à jour des informations sur le système CRM.
• Création et émission de lettres de reconnaissance de commande.

Skills

Numerically literate

Good communicator

Team player

Attention to detail

Pro-active approach

Tools

Excel

Job description

Coopers Fire specialises in the design, manufacture, installation, and servicing of cutting-edge and customised Smoke and Fire Curtains for various buildings. Our primary mission is to save lives by providing high-quality and innovative products while promoting effective fire protection solutions.

Every single day, we dedicate ourselves to creating an environment where our colleagues can thrive, work diligently, excel, and have fun in the process. Our core values, which we deeply believe in, are Integrity, Pride and Passion, Teamship, and Pioneering. We genuinely derive joy from witnessing individuals perform at their best and relish their workday experiences. We prioritise the development and support of our colleagues, foster an environment that encourages and values diverse opinions, challenge conventional norms, and consistently collaborate to lead the market through innovative approaches, all in the pursuit of safeguarding lives.

Are you an organised, proactive individual looking to play a vital role in a dynamic Sales and Commercial team? Coopers Fire is seeking a Sales Support Coordinator to join our growing team and help drive the efficient processing and management of Sales Orders.

About the Role:

Reporting directly to the Sales Director, the Sales Support Coordinator will work closely with the Sales Team and Commercial Assistant to ensure a seamless flow of communication and operations between departments.

DUTIES AND RESPONSIBILITIES

• Processing of all new UK & Export sales orders.

• Ensure all paperwork is correct and completed with all required information on the handover cover sheet.

• Enter all information on to the CRM system updating an Opportunity to a Project to a Contract.

• Update the installation days on the CRM System.

• Create and issue Order Acknowledgement Letters to the customers confirming receipt of order.

• Create CAD folders on the system for new projects, complete the Point of Order, Create Project Diary from the Quotation and save here along with the customer Quote and costings.

• Update the Project Review spreadsheet for all new projects for both UK and Export.

• Keep a monthly summary of all orders processed.

• Complete Pre-Qualifying Questionnaires

• Register, administer and manage the Project Review spreadsheet, ensuring all details are inputted, correct and up to date, including recording the receipt of the official Sub-Contract Order such that it can be reviewed by the Commercial Team and signed as required.

• Send New Project Information to the UK Contracts Assistant once payment has been received.

• Ensure that a helpful and positive attitude is conveyed to our Clients, Colleagues and suppliers always, and that all requests are either actioned or passed to the appropriate person within the company.

• Plan to ensure that workload is co-ordinated and finished precisely and in a timely manner.

• Work alongside the Commercial Assistant for support as required.

Skills and Experience

• Numerically literate

• Good communicator & articulate

• Team player

• Ability to follow instructions

• Common sense

• Use of Excel

• Willingness to learn

• Attention to detail

• Pro- active approach towards day-to-day duties within the Sales Department

BENEFITS

• Competitive salary – available upon request

• Ample free onsite parking

• Early finish and dress-down Fridays

• Above statutory Holiday allowance plus able to buy additional holiday

• Company social events

• Employee Assistance Programme

• Eyecare vouchers

• Cycle to work scheme

• Friendly and supportive environment

• Access to a Discounted Shopping Platform