Order Management Coordinator

De'Longhi Kenwood; Havant; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Join a dynamic team at an established industry player as an Order Management Coordinator. This role is crucial in ensuring smooth operations between retail partners and internal functions. You will manage orders, maintain pricing accuracy, and enhance customer satisfaction through effective communication and collaboration. With a nurturing team environment, you will have the opportunity to develop your skills while making a significant impact on the success of the organization. If you are a proactive problem-solver with a passion for customer service, this is the perfect opportunity for you to thrive in a supportive and engaging workplace.

Benefits

Competitive incentivised salary

Excellent contributory pension

Access to wellbeing activities and events

Qualifications

• Background in order management with strong SAP and Excel skills.
• Confident communicator and collaborator with a proactive attitude.

Responsibilities

• Manage the sales order process ensuring pricing accuracy and timely deliveries.
• Collaborate with internal teams to resolve delivery issues and enhance customer satisfaction.

Skills

Order Management

Customer Service

Data Analysis

Problem Solving

Communication Skills

Education

Experience in Order Management

Competency in SAP

Proficiency in Excel

Tools

SAP

Excel

Job description

Order Management Coordinator | 12 month FTC (maternity cover) | De’Longhi Group (De’Longhi, Kenwood and Braun) | Kenwood Global Headquarters, Havant, Hampshire | £Competitive + excellent benefits package

Drive retailer success with De’Longhi Group.

The De’Longhi Group Customer Order team acts as a conduit between our retail partners and a number of internal functions including sales and logistics. We’re a critically-important team that processes orders, scrutinises stock levels and provides customer service to stores.

We’re now seeking a highly-motivated individual to join this team for a 12-month maternity cover contract. You’ll need to find your feet and add value to the department quickly, but you’ll be ably supported by a nurturing and friendly team.

About the role

The successful applicant for this role will manage and process orders for a defined set of accounts ensuring that pricing is correct, checking stock against bookings and advising account managers if stocks are low.

As a valued partner to the sales team, you will help to improve processes and working practices for the benefit of our customers, streamlining deliveries and order fulfilment. You’ll have regular meetings with our Sales and National Account Manager teams and will coordinate with a variety of stakeholders to ensure our operations run smoothly.

To be successful in this role, you’ll need to develop a good knowledge of the status of your accounts and fit in well with our close-knit team, helping to enhance our already-excellent reputation among internal and external clients. This is a fulfilling role in a fun, hard-working team where long tenure at the organisation is the norm.

Key responsibilities

Your responsibilities include (but are not limited to) the following:

1. Managing the entire sales order process including stock entry, pricing accuracy, and communication with customers to meet delivery schedules.
2. Monitoring, reporting and resolving delivery issues while maintaining high standards of customer service.
3. Maintaining and updating customer price files in SAP, ensuring promotional pricing and price increases are applied correctly.
4. Booking orders with customers and coordinating with IT to manage Electronic Data Interchange for new accounts.
5. Collaborating with the Sales Account Manager to provide updates and maximise month-end bookings.
6. Coordinating with internal departments, including Demand Planning, to ensure smooth operations and exceptional customer experiences.
7. Processing customer returns, investigating shortages and providing consistent updates to customers.
8. Identifying and implementing improvements to processes to enhance efficiency and customer satisfaction.

About you

Ideally, you’ll have a background in order management and will be competent using SAP and Excel: as part of the wider supply chain team, you’ll spend a lot of time working with data so you must be accurate using data and comfortable in a data-rich environment.

However, your personality and attitude are even more important in this role. You must be a great fit and an ambassador for this important team, so you’ll be a natural and confident collaborator with excellent communication skills. You’ll work closely with customers and stakeholders across the wider De’Longhi Group, so you’ll be confident coming forward with questions or issues.

You’ll be a clear, organised thinker whose systematic and fearless approach to problem-solving will enable you to assess your accounts and the actions you need to take to resolve any issues. You’ll need an inquisitive and proactive nature and a strong desire to learn.

What’s in it for you?

You’ll have a significant impact on our success, and direct access to some exciting accounts. Although you’ll need to get up to speed quickly, you’ll be surrounded by a nurturing team who will be keen to support you. Our work environment and investment into staff is outstanding, and our extensive benefits include:

• Competitive incentivised salary
• Excellent contributory pension
• Access to a range of wellbeing activities and events

About us

De’Longhi Group is home to the De'Longhi, Kenwood and Braun Household brands—all pioneering kitchen and home appliance brands that are internationally recognised and respected. The De'Longhi Group, headquartered in Treviso, Italy, has international operations in more than 30 countries.

The location

Your reporting office will be Kenwood’s global HQ on the beautiful South Coast between Portsmouth and Chichester, where our products are conceived and tested, and where our UK De’Longhi division is based. We operate a flexible, hybrid working model: you’ll typically work three days at our office, client sites or warehouses and two at home. You should live within commuting distance and possess a driver’s licence.