Order Fulfilment Coordinator

Finning International Inc.; Cannock; On-site; GBP 27,000 - 39,000; Full time

Job summary

Finning (UK) Ltd is seeking an Order Fulfilment Coordinator to manage end-to-end processing of approved orders, ensuring on-time delivery and accurate invoicing. You will liaise with internal teams, suppliers and Sales to update systems and track progress from order receipt to delivery.

Key responsibilities include coordinating third-party contractors, booking workshops, validating release approvals, and maintaining performance metrics to meet Customer Promise Dates while upholding financial

Qualifications

• Maths and English qualifications.
• Excellent mathematical and verbal reasoning.
• Excellent Microsoft Office skills.
• Experience with Financial Management processes and controls.
• 1–2 years’ experience in a Supply Chain position.

Responsibilities

• Perform and execute all assigned confirmed orders through to customer invoicing and final delivery.
• End-to-end responsibility for processing equipment delivery and invoicing in line with Customer Promise Date, communicating performance internally and externally.
• Record, track and prioritize order related activities.
• Coordinate, book, monitor and manage all activities for the confirmed order including 3rd Party Contractors, Workshop bookings, customisation planning and invoicing.
• Ensure adherence to business rules including authorisation of equipment release liaising with accounts receivable prior to dispatch.
• Apply continuous improvement and root cause corrective action to drive performance and improve OTIF, stock turns and GP erosion.
• Report deal profitability information through DBS, checking current book value costs against expectations.

Skills

End-to-end order fulfilment

Communication skills

Attention to detail

Proactive & flexible

Team collaboration

Invoicing / billing knowledge

Logistics coordination

ERP/AS400 familiarity

Education

Maths & English qualifications

Tools

Microsoft Office

AS400 / ERP systems

Job description

Company

Finning (UK) Ltd

Openings

Number of Openings: 1

Worker Type

Permanent Position

Overview

As Order Fulfilment Coordinator you will be the primary contact and responsible for end-to-end execution of approved new orders, ensuring a timely delivery, liaising with wider teams, suppliers and Sales teams. To update the required systems accurately ensuring the information is readily available for all required areas of the business. Covering ordering parts, invoicing and logistics.

Job Description

Major Job Functions

1. Perform and execute all assigned confirmed orders through to customer invoicing and final delivery.
2. Assume total end to end responsibility and accountability for processing equipment delivery and invoicing requirements in line with Customer Promise Date and work flow methods using FST meeting customer expectations, including communicating performance against key processing gateways internally and externally.
3. Record, track and prioritise order related activities.
4. 45% Coordinate, book, monitor and manage all activities required to process the confirmed order including 3rd Party Contractors (issuing correct purchase orders), Prep Workshop booking, customisation planning, delivery address, invoicing and outbound transport booking.
5. 30% Ensure adherence to business rules including Bill 198 regarding authorisation of equipment release liaising with accounts receivable prior to any dispatched.
6. 10% To use continuous improvement and root cause corrective action methodology to drive performance and to further improve our O.T.I.F, stock turns and GP erosion performance.
7. 15% Ensure deal profitability information is accurately reported through DBS including checking of current book value costs against expectations.

About Us

Finning is the world's largest Caterpillar dealership, providing unrivalled service for 90 years. We sell, rent, supply parts, service, and repair equipment and engines for customers in diverse industries such as mining, construction, petroleum, forestry, and a wide range of power systems applications.

Specific Skills

Ability to work well under pressure and deliver to tight deadlines
Excellent communication skills.
Strong attention to detail and accuracy
Ability to be proactive and to prioritise yet be flexible and responsive to changing business needs.
Good teamworking skills
Knowledge Experience of the Finning UK Invoice and or Outbound Logistics processes, systems and tools
Previous experience of order fulfilment processes, procedures, tools and best practice
Experience of managing a high volume of complex data
Knowledge of FST and DBS or experience of other AS400 based application software
Accountability Timely execution of confirmed New Equipment orders through to delivery to customer; including:
To deliver capacity of circa 1000 machines per annum with a value of circa £100 million
Planning and organizing contractors and allocation of machines
Liaise directly with customers to provide updates
Progress monitoring
Ensure equipment release approval and funds obtained prior to delivery
Attachment and customization ordering progress updates
Query resolution
Final customer delivery

Education and Experience

Maths and English qualifications
Excellent mathematical & verbal reasoning skills.
Excellent Microsoft Office skills.
Experience of Financial Management processes, procedures and controls.
1 to 2 years’ experience within a Supply Chain position

Working Environment

Primarily office desk environment and occasional entry into engineering and other office locations on site. At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter. Finning is a forces-friendly employer having signed the Armed Forces Covenant, and pledges to treat those who serve or have served in the armed forces, and their families fairly.

About Us

Finning is the world's largest Caterpillar dealer delivering unrivalled service for over 80 years. The company sells, rents and provides parts and service for equipment and engines to customers in various industries, including mining, construction, petroleum, forestry and a wide range of power systems applications. Finning employs approximately 14,500 people world-wide and operates in three geographies, with the head office in Vancouver, BC, Canada.

OUR DIVISIONS

Finning International Inc. is the corporate head office of the publicly traded corporation, which is listed on the Toronto Stock Exchange under the symbol: FTT. Finning Canada is the authorized dealer for Caterpillar products in British Columbia, Alberta, Saskatchewan, the Northwest Territories, and a portion of Nunavut. Finning South America is the authorized dealer for Caterpillar products in Chile, Argentina, and Bolivia. Finning UK and Ireland is the authorized dealer for Caterpillar products in the United Kingdom and Ireland. Rental of equipment is facilitated through the dealership locations as well as The Cat Rental Store locations in Finning Canada and Finning South America. OEM Remanufacturing - OEM, a Finning enterprise, is one of North America's most advanced engine and powertrain component remanufacturing providers and is located in Edmonton, Alberta.