Inside Sales Representative - Product Support

Finning International Inc.; Cannock; On-site; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Commission

25 days holiday

Life insurance

Pension up to 7%

Benefits package

Professional growth

Job summary

Finning (UK) Ltd. is seeking an Inside Sales Representative - Product Support to drive parts and service revenue growth through proactive customer engagement. You will follow up on maintenance reports, prepare quotations, and develop strong customer relationships across your assigned region.

The role requires a proactive sales mindset, excellent communication, and CRM proficiency to manage multiple opportunities and maximise orders in a fast-paced environment.

Qualifications

• Experience in proactive outbound B2B sales, customer service or service administration.
• Strong communication and relationship-building skills.
• Organised with ability to manage multiple customer opportunities.
• Ability to learn CRM and business software quickly.

Responsibilities

• Proactively contact customers after maintenance and service reports to identify sales opportunities.
• Prepare and follow up quotations for remedial repairs, parts, services and other revenue-generating solutions.
• Manage and convert leads from inspection reports.
• Develop strong customer relationships through regular outbound calls and account management activities.
• Generate qualified leads and collaborate with Regional Sales Representatives to maximise sales opportunities.
• Follow up outstanding quotations and seek to convert opportunities into confirmed orders.
• Maintain accurate customer, activity and opportunity records within the CRM system.
• Support marketing campaigns, promotions and business development initiatives while promoting the full range of parts and service solutions.

Skills

Outbound B2B sales

Customer relationships

CRM experience

Telephone etiquette

Organizational skills

Detail orientation

Tools

CRM software

MS Office

Job description

Company: Finning (UK) Ltd Number of Openings: 1 Worker Type: Permanent Position Overview

Finning is the world's largest Caterpillar dealer. We pride ourselves on delivering exceptional customer experiences and innovative solutions. We are looking for a motivated Inside Sales Representative - Product Support to join our team.

Job Description

Are you a proactive sales professional who enjoys building customer relationships and identifying opportunities to deliver value? We are looking for an Inside Sales Representative -Product Support to drive parts and service revenue growth through proactive customer engagement and solution-based selling. Working closely with Service, Parts and Regional Sales teams, you will be responsible for following up on preventative maintenance and service reports, generating quotations, identifying sales opportunities and developing strong customer relationships across your assigned region. This is an excellent opportunity for a motivated individual with a background in outbound B2B sales, customer service or service administration who thrives in a fast-paced environment.

Responsibilities

• Proactively contact customers following preventative maintenance inspections and engineer service reports to identify sales opportunities.
• Prepare and follow up quotations for remedial repairs, parts, services and other revenue-generating solutions.
• Manage and convert leads generated from inspection reports.
• Develop strong customer relationships through regular outbound calls and account management activities.
• Generate qualified leads and work collaboratively with Regional Sales Representatives to maximise sales opportunities.
• Follow up outstanding quotations and seek to convert opportunities into confirmed orders.
• Maintain accurate customer, activity and opportunity records within the CRM system.
• Support marketing campaigns, promotions and business development initiatives while promoting the full range of parts and service solutions.

Knowledge, Skills and Experience

• Proven experience in a proactive outbound B2B sales, customer service or service administration role.
• Professional telephone manner with excellent communication and relationship-building skills.
• Strong organisational skills with the ability to manage multiple customer opportunities effectively.
• Self-motivated, target-driven and focused on delivering results.
• High attention to detail and accuracy when preparing quotations and maintaining CRM records.
• Ability to identify customer needs and recommend appropriate solutions.
• Basic understanding of engineering principles and the sales process.
• Experience using CRM systems and standard business software, with the ability to quickly learn new systems.

Desirable

Experience within the engineering, industrial, manufacturing, construction equipment or technical service sectors.

What We Offer

In addition to a competitive salary, commission, 25 days holiday, life insurance, and up to 7% pension, you will benefit from:

• A comprehensive benefits package
• A supportive and collaborative work environment.
• Opportunities for professional growth and development.

If you are an ambitious sales professional who enjoys building customer relationships, uncovering opportunities and delivering results, we'd love to hear from you.

At Finning, we prioritize creating a diverse and inclusive environment.

We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential.

As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities.

We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities.

Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities.

If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.

Finning is a forces-friendly employer having signed the Armed Forces Covenant, and pledges to treat those who serve or have served in the armed forces, and their families fairly.

About Us Finning is the world's largest Caterpillar dealer delivering unrivalled service for over 80 years.

The company sells, rents and provides parts and service for equipment and engines to customers in various industries, including mining, construction, petroleum, forestry and a wide range of power systems applications.

Finning employs approximately 14,500 people world-wide and operates in three geographies, with the head office in Vancouver, BC, Canada.

OUR DIVISIONS

Finning International Inc. is the corporate head office of the publicly traded corporation, which is listed on the Toronto Stock Exchange under the symbol: FTT.

Finning Canada is the authorized dealer for Caterpillar products in British Columbia, Alberta, Saskatchewan, the Northwest Territories, and a portion of Nunavut.

Finning South America is the authorized dealer for Caterpillar products in Chile, Argentina, and Bolivia.

Finning UK and Ireland is the authorized dealer for Caterpillar products in the United Kingdom and Ireland.

Rental of equipment is facilitated through the dealership locations as well as The Cat Rental Store locations in Finning Canada and Finning South America.

OEM Remanufacturing - OEM, a Finning enterprise, is one of North America's most advanced engine and powertrain component remanufacturing providers and is located in Edmonton, Alberta.