Order Administration Gift Message Assistant

HRS Talent Solutions; Bury St Edmunds; Remote; GBP 34,000 - 37,000; Part time

Job summary

HRS Talent Solutions is seeking a remote Order Administration Gift Message Assistant. The role is part-time or full-time with an hourly rate of £24.50–£26.75. You will review gift messages for accuracy, verify order references, and ensure privacy rules are followed before fulfilment.

Responsibilities include keeping purchaser and recipient details separate, noting message limits, routing changes to the authorized team, and rechecking saved wording to ensure accuracy. Training will be provided.

Qualifications

• Check gift-message entry against the correct order reference.
• Keep purchaser and recipient contact records distinct.
• Verify message visibility and completeness.
• Observe published character/format limits in guidance.
• Flag unreadable files or ambiguous recipient names.
• Record changes and route requests to authorised teams when needed.
• Do not alter personal wording or promise edits after fulfilment.

Responsibilities

• Review orders with gift messages for accuracy before fulfilment.
• Maintain separate purchaser and recipient records and check references.
• Note any missing information and initiate approved clarifications.
• Ensure the correct version of the message is saved and referenced.
• Recheck and confirm final wording prior to completing the task.

Job description

Order Administration Gift Message Assistant

Office Administration | Gift Orders | Remote | Part-time or full-time
£24.50–£26.75 per hour

When an order is sent as a gift, a short message or recipient detail may need checking before the order moves to fulfilment. This role supports that routine review. You would compare the submitted message with the online order, flag a missing or unclear field and make permitted corrections under the company’s instructions. You would not rewrite a customer’s personal message, decide what wording is appropriate beyond the published rules or promise that a change can be made after fulfilment has begun.

One order, two people

Gift purchases may include both the buyer and the recipient. Keep their details distinct. A delivery address belongs to the recipient, while a billing question belongs to the purchaser under the employer’s privacy rules. Check the correct order reference before answering either person. If a customer asks to change the message, establish whether the order is still at a stage where a change is permitted and route the request to the authorised team if needed. Do not silently alter an already approved print file.

The work may involve a list of orders whose gift fields need review. Some messages are present and ready; others have a blank field or an attachment that does not open. You can note the issue and ask the purchaser for the specific missing information using the approved process. If a message exceeds a published character limit, explain the limit rather than shortening personal wording yourself. If a customer supplies a revised message, keep the new version attached to the correct order and check that the final recorded text is the approved one.

Details you would check

• Match the gift-message entry to the correct order reference.
• Distinguish the purchaser’s contact record from the delivery recipient.
• Check whether a submitted message is visible and complete.
• Note a stated character or format limit from approved guidance.
• Flag an unreadable file or ambiguous recipient name.
• Record a requested change without assuming it has been accepted.
• Send an approved clarification request when a field is missing.
• Recheck the saved message before marking the administrative task complete.

If an order contains several gifts, verify which message belongs with which item. A note intended for one recipient should not be copied to every parcel because the order shares a checkout reference. Where the order system does not clearly connect the fields, pause and ask the order owner. This is straightforward office administration that prevents a visible customer service mistake. A person receiving the wrong personal note may be more upset than if the parcel arrived a day late.

The role is remote and uses online order records, email and a shared queue. A home office with dependable access helps you compare names and text carefully. The employer will train you on its fulfilment stages, message limits and privacy rules. Previous order experience is helpful but not essential. We welcome applicants who can read closely, ask a precise question and avoid changing personal wording by guesswork.

The hourly pay band appears above. The hiring company will confirm the actual full-time or part-time hours. You are not being asked to design gift products or manage dispatch; you are supporting accurate information before an authorised order moves ahead.

At busy times a purchaser may send several revisions within minutes. Use the latest verified instruction, but check whether the order has already moved to production. A customer message received after the cut-off may still be worth recording, even if the fulfilment team cannot make the change. Do not delete the earlier wording from the history when a later version arrives. The record should show what was requested and what the team actually accepted. This makes a clear customer service reply possible if the final parcel differs from the purchaser’s last message.

That change trail also identifies the point at which the fulfilment team accepted the final wording. It helps explain a later question without altering the purchaser’s message.

Before fulfilment receives the record

• Check which item each recipient message accompanies.
• Read the latest approved wording rather than an earlier draft.
• Confirm that a pending change has not been called accepted.
• Keep buyer and recipient contact details in separate fields.
• Flag a message that exceeds the published limit.
• Leave the order owner a clear note about any open question.