Oral & Maxillofacial/Orthodontics Clinic Admin

NHS Jobs; Ashford; On-site; GBP 21,000 - 25,000; Full time

Job summary

NHS Jobs is seeking an Clinical Office Administrator for the Oral Maxillofacial Surgery Orthodontics department. You will coordinate outpatient appointments, liaise with the Appointments Centre, and ensure timely follow-up and outcomes are logged in the Millennium EPR system.

duties include sending letters, updating wait lists, and providing cross-cover support. Training and adherence to Trust policies are essential.

Qualifications

• Experience facilitating outpatient appointments and care pathways.
• Ability to communicate with patients clearly and empathetically.
• Follows Trust procedures and escalation policies.

Responsibilities

• Liaise with patients to book, cancel, and rebook outpatient appointments or procedures.
• Coordinate with the Appointments Centre for first outpatient bookings.
• Manage follow-up appointments when results are known and available.
• Send appointment letters and cancel or rebook as needed.
• Check clinic letters for accuracy and record outcomes in Millennium EPR.
• Raise potential delays in the patient pathway to the Team Leader or Service Manager.
• Provide cross-cover to Orthodontic Department during leave or as required.
• Complete mandatory training as required by the Trust.

Skills

Patient coordination

Appointment booking

Administrative support

Education

Healthcare administration experience

Tools

Millennium EPR

FDP

Job description

NHS Jobs is seeking an Clinical Office Administrator for the Oral Maxillofacial Surgery Orthodontics department. You will coordinate outpatient appointments, liaise with the Appointments Centre, and ensure timely follow-up and outcomes are logged in the Millennium EPR system.

duties include sending letters, updating wait lists, and providing cross-cover support. Training and adherence to Trust policies are essential.