Oracle Technical Support and Configuration Analyst
HARRIS FEDERATION
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Benefits offered by this job
Job summary
Harris Federation is seeking an experienced Senior Oracle Technical Support and Configuration Analyst to maintain and optimise our Oracle Cloud environment. You will configure modules, translate business needs into system settings, and ensure security, reliability and alignment with organisational goals.
You will lead 2nd/3rd line support, coordinate quarterly patches and releases, and document changes while driving continuous improvement across enterprise systems to support schools and central
Qualifications
- Three years plus hands-on experience supporting Oracle Cloud apps (ERP, HCM, PBCS) in-house or with a consultancy.
- Proven ability to configure Oracle modules including workflows, role-based access, value sets, flexfields and approvals.
- Experience supporting or coordinating testing cycles (UAT, regression, patch validation).
- Experience managing technical queries, tickets and vendor escalations.
- Degree or equivalent in IS, CS, Accounting or Business Administration.
- Oracle Cloud certification or willingness to obtain within 12 months.
Responsibilities
- Configure and maintain Oracle Cloud modules (ERP, HCM, PBCS, FDI).
- Translate business requirements into effective system configurations aligned with processes.
- Maintain configuration docs, change logs and version controls.
- Provide 2nd/3rd line support for complex Oracle issues.
- Investigate and troubleshoot technical, service and data issues.
- Review supplier-proposed technical solutions and assess business impact.
- Coordinate and test Oracle quarterly patches and releases.
- Manage release schedules and communicate updates, risks and mitigations.
- Create and maintain test scripts, results and rollback plans.
- Support continuous improvement, stability and performance of Oracle systems.
Skills
Education
Tools
Job description
To discover more about our culture, ethos and what it is like to work here, visit the Why Work For Us page.
We are seeking a Senior Oracle Technical Support and Configuration Analyst to play a key role in maintaining, developing and optimising our Oracle Cloud systems. Working within a collaborative and forward-thinking team, you will support critical business applications, drive system improvements, and help ensure our Oracle environment remains secure, reliable and aligned to the needs of the organisation. This is an exciting opportunity for an experienced Oracle professional who enjoys solving complex technical challenges, delivering user-focused solutions, and driving continuous improvement across enterprise systems. You will join a supportive organisation where your expertise will have a direct impact on the services that enable our schools and central teams to succeed.
If you are passionate about technology, innovation and delivering exceptional system support, we would welcome your application.
- Configuring and maintaining Oracle Cloud modules, including ERP, HCM, PBCS and FDI
- Translating business requirements into effective system configurations aligned with organisational processes
- Maintaining configuration documentation, change logs and version controls
- Providing 2nd and 3rd line support for complex Oracle system issues
- Investigating and troubleshooting technical, service and data-related issues
- Reviewing supplier‑proposed technical solutions and assessing business impact
- Coordinating and testing Oracle quarterly patches and system releases
- Managing release schedules and communicating updates, risks and mitigations to stakeholders
- Creating and maintaining test scripts, test results and rollback plans
- Supporting the continuous improvement, stability and performance of Oracle systems
- At least three years' hands‑on experience supporting Oracle Cloud applications (e.g. ERP, HCM, PBCS) in an in‑house or consultancy setting
- Proven experience in configuring Oracle modules, including workflows, role‑based access, value sets, flexfields and approval rules
- Experience of supporting or coordinating testing cycles (e.g. UAT, regression, patch release validation)
- Experience managing technical queries, resolving tickets and escalating issues with vendors
- Degree or equivalent professional qualification in Information Systems, Computer Science, Accounting or Business Administration
- Oracle Cloud certification (e.g. Oracle Financials Cloud, Oracle HCM, Oracle Integration Cloud), or willingness to obtain within 12 months
The founder and sponsor of the Harris Federation, Lord Harris of Peckham, opened our first school in 1990. We have, over the past thirty years, implemented ideas and initiatives that have transformed the opportunities of pupils from working class and disadvantaged backgrounds. Harris academies are widely recognised as a force for social mobility. We are immensely proud of the role that our alumni are now beginning to play in the world and of what we believe our current generation of pupils will go on to achieve.
We now have over 50 schools educating more than 40,000 young people across London and Essex, and employ over 5,000 staff across our academies and head office. With the majority of our academies located in areas of high socioeconomic disadvantage, a high‑quality education is key to the futures of the pupils we serve.
As a provider of employment and education, we value the diversity of our staff and students, and all our staff are equally valued and respected. We are committed to providing a fair, equitable and mutually supportive learning and working environment for our students and staff.
Our work will impact many generations to come, and our staff come from all backgrounds and walks of life, coming together to inspire young minds. We promote an inclusive culture that embraces the valuable and enriching contribution that all of our community make. We continue to be proactive in uplifting and supporting all voices at Harris.
A reminder to check your junk mail for our email communications and add us to your safe senders list to ensure all future email communication is received.
Our vision, from the start, has been to provide the structure and services needed for our schools to amount to more than the sum of their parts, and to free‑up our teachers and leaders to focus on one thing and one thing only: the outstanding education of all their pupils. Our young people and communities are at the heart of everything we do. Our core mission has always been to close the educational gap between young people from disadvantaged backgrounds and their peers. Our ambition is one where every child in London, no matter their background, has equal access to high quality education, giving them the same opportunities and potential to succeed.
We know there are many challenges facing our young people and the communities we serve, and that’s why we need determined people like you to help us tackle those inequalities. Whilst each of our academies has their own unique cultures and values; as a whole Federation, we have four core values which are central to successfully achieving our vision: Excellence, Collaboration, Support, and Innovation. We are proud of our values because they guide us in how we work allowing us to achieve the best possible outcomes for our young people, communities, and colleagues.
The Harris Federation is an equal opportunities employer and welcomes applications from all suitably qualified candidates. We value the diversity of our staff and students, and everyone at the Harris Federation is equally valued and respected. We aim to be an inclusive employer that reflects the communities we serve. We are committed to providing a fair, equitable and mutually supportive learning and working environment.
Harris has a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top‑quality training programmes delivered at every level. You will also have access to a variety of benefits, support programmes and initiatives including:
- Excellent opportunities for continuous professional development and career progression
- Annual loyalty bonus
- Pension scheme (Teachers' Pension Scheme or Local Government Pension Scheme) with generous employer contribution
- 26 days' annual leave (inclusive of our Christmas Eve closure day) plus bank holidays, rising to 27 days after 2 years' service, or equivalent for staff on term time contracts
- Harris Wellbeing Cash Plan including cover for routine and specialist healthcare
- Employee Assistance Programme for free and confidential advice
- Cycle to work salary sacrifice scheme
- Wide range of shopping, leisure, and travel discounts
- 20% off at Tapi Carpets, exclusive to Harris employees
- Interest‑free ICT and season ticket loans
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