Infrastructure Systems Analyst

Harris Federation; Greater London; In loco; GBP 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

Harris Federation is seeking an Infrastructure Systems Analyst to join our Infrastructure team, delivering high-quality third‑line technical support across the Federation's end‑user environment. You will work with colleagues across our academies to ensure Windows, Apple and mobile devices are secure, compliant and reliably managed, driving improvements to our infrastructure services and user experience.

The role requires strong communication, proactive delivery, and the ability to manage

Competenze

• Strong verbal and written communication skills.
• Experience building effective relationships with stakeholders at all levels.
• Excellent problem‑solving and troubleshooting abilities.
• A proactive, self‑motivated approach with a strong focus on delivery.
• Experience managing competing priorities in a fast‑paced environment.
• The ability to investigate, resolve and communicate technical issues effectively.
• Strong organisational skills and the ability to work well under pressure.
• A commitment to high standards of security, compliance and best practice.
• The flexibility to respond quickly and effectively to changing demands and opportunities.

Mansioni

• Administering, maintaining and supporting Windows, Apple and mobile device environments.
• Managing devices through Intune, SCCM, Jamf, Meraki and Apple management platforms.
• Supporting Windows Autopilot and Apple automated device enrolment.
• Deploying applications, operating system updates, security patches and configuration profiles.
• Investigating and resolving complex endpoint, application and device management issues.
• Monitoring device health, security and compliance, coordinating remediation where required.
• Managing endpoint encryption technologies, including BitLocker and FileVault.
• Identifying vulnerabilities and implementing improvements to strengthen security.
• Conducting root cause analysis and delivering preventative solutions to recurring issues.
• Developing scripts and automation to improve provisioning, management and reporting.
• Researching and recommending new technologies to enhance security and user experience.
• Maintaining technical documentation, procedures and knowledge base articles.
• Support
• Acting as a technical escalation point for complex incidents and service requests.

Conoscenze

Communication

Stakeholder management

Problem solving

Delivery focus

Prioritisation

Technical troubleshooting

Security & Compliance

Strumenti

Microsoft Intune

SCCM

Jamf

Meraki

Apple automated device enrollment

Descrizione del lavoro

WORKING WITH US

WORKING WITH US The founder and sponsor of the Harris Federation, Lord Harris of Peckham, opened our first school in 1990. We have, over the past thirty years, implemented ideas and initiatives that have transformed the opportunities of pupils from working class and disadvantaged backgrounds. Harris academies are widely recognised as a force for social mobility. We are immensely proud of the role that our alumni are now beginning to play in the world and of what we believe our current generation of pupils will go on to achieve.

We now have over 50 schools educating more than 40,000 young people across London and Essex, and employ over 5,000 staff across our academies and head office. With the majority of our academies located in areas of high socioeconomic disadvantage, a high-quality education is key to the futures of the pupils we serve.

As a provider of employment and education, we value the diversity of our staff and students, and all our staff are equally valued and respected. We are committed to providing a fair, equitable and mutually supportive learning and working environment for our students and staff.

Our work will impact many generations to come, and our staff come from all backgrounds and walks of life, coming together to inspire young minds. We promote an inclusive culture that embraces the valuable and enriching contribution that all of our community make. We continue to be proactive in uplifting and supporting all voices at Harris.

To discover more about our culture, ethos and what it is like to work here, visit the page.

ABOUT THIS OPPORTUNITY

We are looking for an Infrastructure Systems Analyst to join our Infrastructure team, playing a key role in delivering high-quality third‑line technical support across the Federation's end‑user computing environment.

Working closely with colleagues across our academies, you will help ensure that Windows, Apple and mobile devices are secure, compliant, reliable and effectively managed throughout their lifecycle, while driving continuous improvements to our infrastructure services and user experience.

MAIN AREAS OF RESPONSIBILITY

• Administering, maintaining and supporting Windows, Apple and mobile device environments.
• Managing devices through Intune, SCCM, Jamf, Meraki and Apple management platforms.
• Supporting Windows Autopilot and Apple automated device enrolment.
• Deploying applications, operating system updates, security patches and configuration profiles.
• Investigating and resolving complex endpoint, application and device management issues.
• Monitoring device health, security and compliance, coordinating remediation where required.
• Managing endpoint encryption technologies, including BitLocker and FileVault.
• Identifying vulnerabilities and implementing improvements to strengthen security.
• Conducting root cause analysis and delivering preventative solutions to recurring issues.
• Developing scripts and automation to improve provisioning, management and reporting.
• Researching and recommending new technologies to enhance security and user experience.
• Maintaining technical documentation, procedures and knowledge base articles.
• Support
• Acting as a technical escalation point for complex incidents and service requests.

WHAT WE ARE LOOKING FOR

• Strong verbal and written communication skills.
• Experience building effective relationships with stakeholders at all levels.
• Excellent problem‑solving and troubleshooting abilities.
• A proactive, self‑motivated approach with a strong focus on delivery.
• Experience managing competing priorities in a fast‑paced environment.
• The ability to investigate, resolve and communicate technical issues effectively.
• Strong organisational skills and the ability to work well under pressure.
• A commitment to high standards of security, compliance and best practice.
• The flexibility to respond quickly and effectively to changing demands and opportunities.

For a full job description and person specification, please download the Job Pack.

OUR VISION & VALUES

OUR VISION & VALUES Our vision, from the start, has been to provide the structure and services needed for our schools to amount to more than the sum of their parts, and to free‑up our teachers and lea