Oracle Fusion ERP Cloud Support Analyst

Greenergy; Manchester; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Private medical insurance

Enhanced pension

Cycle to work

Season ticket loan

Volunteer days

25 days holiday

Travel insurance

Employee discounts

Parental leave

Job summary

Greenergy seeks an experienced Oracle Fusion Applications Support Analyst to join the Oracle Support Team within Service Operations. You will maintain Oracle ERP Cloud Financials, work with finance users and IT teams, and support quarterly updates.

Responsibilities include configuring GL, AP, AR, Cash Management and related modules; producing documentation; managing service requests; and ensuring timely month-end close. A strong analytical mindset and stakeholder management are essential.

Qualifications

• Minimum 1 year of experience supporting Oracle ERP Cloud Financials.
• Strong functional knowledge of GL, AP, AR, Cash Management, Fixed Assets, Expenses and Procurement.
• Experience supporting Oracle ERP Cloud or Oracle EBS in a BAU production environment.
• Strong analytical, troubleshooting and stakeholder management skills.

Responsibilities

• Provide functional support for Oracle ERP Cloud Financial Applications, resolving incidents and actioning service requests within agreed service levels.
• Configure, monitor and support Oracle ERP Cloud Financial modules, including: General Ledger (GL), Accounts Payable (AP), Accounts Receivable (AR), Cash Management, Fixed Assets, Expenses, Procurement.
• Support system enhancements, testing, User Acceptance Testing (UAT), deployments and Oracle quarterly updates.
• Work with technical teams on integrations, BI reports through a defined escalation process.
• Produce functional documentation, knowledge articles and user guidance.
• Manage Oracle Service Requests (SRs) and liaise with external Oracle Support on product or MCS support tickets where required.
• Provide functional support during month-end and year-end financial close periods, ensuring critical Finance issues are resolved within agreed service levels.

Skills

Oracle ERP Cloud

General Ledger

Accounts Payable

Accounts Receivable

Cash Management

Fixed Assets

Procurement

Stakeholder management

Tools

ITIL 4/5 Foundation

Oracle Certifications

Release management

Service Desk systems

Job description

Greenergy seeks an experienced Oracle Fusion Applications Support Analyst to join the Oracle Support Team within Service Operations. You will maintain Oracle ERP Cloud Financials, work with finance users and IT teams, and support quarterly updates.

Responsibilities include configuring GL, AP, AR, Cash Management and related modules; producing documentation; managing service requests; and ensuring timely month-end close. A strong analytical mindset and stakeholder management are essential.