Oracle Cloud P2P Support - Package Specialist

Intuition IT Solutions Ltd; Greater London; On-site; GBP 75,000 - 110,000; Full time

Job summary

Intuition IT Solutions Ltd seeks a Subject Matter Expert (Support & Ops) to drive timely, high-quality resolutions of escalated Oracle Exadata and Database Administration issues. You will mentor staff, develop SOPs, and ensure adherence to change plans and capacity planning.

You will present root cause and trend analyses to stakeholders to support operational excellence and customer satisfaction in a fast-paced environment.

Qualifications

• Experience with Oracle Exadata and Oracle DB administration.
• Strong analytical and problem-solving abilities.
• Experience creating and maintaining SOPs and documentation.
• Excellent communication and stakeholder management skills.
• Ability to mentor and guide team members.

Responsibilities

• Ensure timely resolution of escalated tickets related to Oracle Exadata and DB Admin.
• Mentor team members by preparing SOPs and facilitating knowledge sharing sessions.
• Validate change plans and participate in capacity planning to optimize resources.
• Foster positive relationships with stakeholders by gathering feedback and addressing issues.
• Present analyses (root cause, trend analyses) to key stakeholders to drive improvements.

Skills

Oracle Exadata

Oracle Database Administration

Analytical Thinking

Documentation & SOPs

Stakeholder Management

Job description

Job Summary

The Subject Matter Expert (Support & Ops) plays a crucial role in enhancing customer satisfaction by ensuring the timely and quality resolution of escalated incidents related to Oracle Exadata and Database Administration. This position involves deep technical expertise and active engagement with stakeholders to drive improvements in operations and support processes.

Key Responsibilities

• 1. Ensure Timely Resolution And Quality Compliance Of Escalated Tickets Related To Oracle Exadata And Database Administration In Line With Established Slas, Leveraging Expertise To Analyze Complex Issues Effectively.
• 2. Mentor Team Members And Administrators By Preparing Standard Operating Procedures And Maintaining Effective Documentation, While Also Facilitating Knowledge Sharing Sessions To Enhance Team Capabilities.
• 3. Validate Change Order Implementation Plans And Ensure Compliance With Human Error Protocols, Actively Participating In Capacity Planning To Optimize Resource Allocation.
• 4. Foster Positive Customer Relationships By Actively Participating In Meetings To Gather Feedback And Understand Any Ongoing Issues, Ensuring Swift Resolution And Customer Satisfaction.
• 5. Validate And Present Analyses, Such As Root Cause Analysis And Trend Analysis, To Key Business Stakeholders, Using Insights To Drive Performance Improvements And Operational Excellence.

Skill Requirements

• 1. Expertise In Oracle Exadata And Oracle Database Administration
• 2. Strong Analytical Skills And Problem-Solving Abilities
• 3. Proficient In Creating And Maintaining Documentation And Sops
• 4. Excellent Communication And Stakeholder Management Skills
• 5. Ability To Mentor And Guide Team Members Effectively

Other Requirements

• 1. Oracle Database Administrator Certified Professional (Optional But Valuable)
• 2. Itil Foundation Certification (Optional But Valuable