Oracle Cloud HCM Technical Support Consultant

Unilabs; London; On-site; GBP 100,000 - 125,000; Full time

Job summary

Join a forward-thinking company as an Oracle Cloud HCM Technical Support Consultant! In this role, you will leverage your expertise to provide exceptional technical support for Oracle Cloud HCM applications. You'll be the go-to person for troubleshooting and resolving issues, collaborating with functional teams, and ensuring optimal system performance. This position offers the chance to work on exciting projects, enhance your skills in a dynamic environment, and contribute to the success of healthcare partners. If you are passionate about technology and eager to make a difference, this opportunity is perfect for you!

Qualifications

• 4+ years in technical support roles with Oracle Cloud HCM applications.
• Excellent knowledge of Oracle Cloud HCM functionalities and data schemas.

Responsibilities

• Act as the main technical point of contact for Oracle Cloud HCM inquiries.
• Collaborate with teams for seamless integration of HCM technical solutions.

Skills

Technical Support

Troubleshooting

Communication Skills

Problem-Solving

Collaboration

Education

Bachelor's degree in Computer Science

Bachelor's degree in Information Technology

Tools

Oracle Cloud HCM

SQL

BI Publisher

Oracle Integration Tools

Oracle Cloud Middleware (OCI)

Job description

Oracle Cloud HCM Technical Support Consultant

Unilabs is looking for an Oracle Cloud HCM Technical Support Consultant to join our innovative team. As a leading provider of clinical laboratory and medical diagnostic imaging services, we are committed to enhancing efficient operations and delivering exceptional service quality to our healthcare partners. In this role, you will be responsible for providing technical support for Oracle Cloud HCM applications, assisting in troubleshooting, and resolving issues while ensuring optimal system performance.

Your primary responsibilities will include:

• Acting as the main technical point of contact for Oracle Cloud HCM-related inquiries and issues
• Collaborating with functional teams to ensure seamless integration of HCM technical solutions
• Assisting in the analysis and resolution of escalated support tickets involving system configuration, reporting, and data migration
• Customizing and extending Oracle Fusion HCM functionalities
• Supporting inbound and outbound integrations between Oracle HCM and 3rd party Payroll and Time and Attendance systems
• Providing technical support and troubleshooting issues
• Handling HDL, HCM Extract and data migration from legacy systems when necessary
• Providing guidance on Oracle HCM Cloud tools and best practices to internal users
• Participating in system upgrade and enhancement projects, ensuring that technical requirements are met
• Documenting technical processes and creating user guides to improve support efficiency
• Staying current with updates and enhancements in Oracle HCM Cloud technologies

Requirements

• Bachelor's degree in Computer Science, Information Technology, or related field
• A minimum of 4 years of experience in technical support roles, specifically with Oracle Cloud HCM applications and expertise covering all Oracle SaaS Applications supporting technologies
• Excellent knowledge of Oracle Cloud Human Capital Management Application functionality including Core HR, Absence Management, Talent Management (Compensation and Performance Mgt) and Oracle Guided Learning
• Knowledge of Oracle Cloud HCM data schemas, APIs and Cloud Security design are essential
• Experience with SQL, BI Publisher, and Oracle integration tools is highly desirable
• Experience supporting Oracle Cloud Middleware (OCI) is beneficial
• Demonstrable experience of report development using Oracle BI Publisher, and Oracle Transactional Business Intelligence (OTBI)
• Proven troubleshooting and problem-solving skills
• Excellent communication skills, with an ability to convey technical concepts to non-technical stakeholders
• Ability to work collaboratively in a team-oriented environment
• Oracle Cloud HCM certification is a plus

Seniority level

Associate

Employment type

Full-time

Job function

Information Technology

Industries

Non-profit Organizations and Primary and Secondary Education