Oracle CCS Support Analyst – Utilities & Cloud

Affinity Water; Hatfield; On-site; GBP 50,000 - 61,000; Full time

Benefits offered by this job

Annual bonus

Double match pension

Wellbeing centre

Tap4Perks discounts

Volunteer days

Life assurance

Job summary

Affinity Water is seeking an experienced Application Support Analyst to provide expert support for Oracle CCS applications and ensure stability, performance, and availability of our customer service solutions.

You will work with IT teams, business stakeholders and Oracle Support to resolve incidents, drive improvements, and implement patches and releases in line with ITIL processes. Proven OUAF, SQL and Oracle database experience will help across billing, payments and meter data.

Qualifications

• Experience in a regulated utility environment (water, gas or electricity).
• Understanding tariff scenarios, meter-to-cash processes and market EDI lifecycles.
• Knowledge of OUAF and how it supports solution development.
• Experience with SQL, Oracle databases, APIs, web services and cloud tech.
• ITIL knowledge: Incident, Problem and Change Management.
• Strong analytical and problem-solving abilities with practical solutions.
• Excellent communication skills across stakeholder levels.

Responsibilities

• Provide Level 1 and 2 application support for Oracle CCS and related systems.
• Investigate and resolve incidents, service requests and data processing issues.
• Troubleshoot and perform root cause analysis with internal teams and Oracle Support.
• Monitor application performance and proactively identify issues.
• Support patches, updates and releases per ITIL standards.
• Manage incidents, problems and changes using ITSM tools.
• Identify opportunities for automation and process improvement.
• Maintain support docs, SOPs, and troubleshooting guides.
• Work with stakeholders to understand requirements and deliver practical solutions.
• Lead workshops and provide training and ongoing support.
• Build strong relationships between business and technical teams.

Skills

Oracle CCS

OUAF

SQL

Oracle databases

APIs

Web services

ITIL processes

Analytical thinking

Communication skills

Job description

Affinity Water is seeking an experienced Application Support Analyst to provide expert support for Oracle CCS applications and ensure stability, performance, and availability of our customer service solutions.

You will work with IT teams, business stakeholders and Oracle Support to resolve incidents, drive improvements, and implement patches and releases in line with ITIL processes. Proven OUAF, SQL and Oracle database experience will help across billing, payments and meter data.