Oracle Cloud Tier 2 Support & Development Expert

We Manage Jobs(WMJobs); Oldbury; Hybrid; GBP 42,000 - 65,000; Full time

Job summary

Sandwell Council's IT Division is seeking an experienced Tier 2 Support & Development Officer - Functional on a permanent, full-time basis, based from the Oldbury office. The role provides advanced functional support for the Oracle Cloud system and related applications, handling escalations from Tier 1 and contributing to ongoing development and improvements.

You will work with cross-functional teams, suppliers and stakeholders to ensure timely issue resolution, and you will support testing,

Qualifications

• Educated to Degree level or equivalent in a relevant subject, or has equivalent relevant experience
• Extensive experience of working within a complex environment
• Experience of supporting or configuring Oracle Cloud-related applications
• In-depth experience of at least one Oracle Cloud module
• Experience of mentoring and transferring knowledge to colleagues
• Experience of guiding and supervising project work
• Experience of negotiating and consulting with internal and external stakeholders

Responsibilities

• Provide advanced (Tier 2) functional support for Oracle Cloud and related systems
• Investigate, diagnose, and resolve complex system issues escalated from Tier 1 support
• Escalate unresolved or highly technical issues to Tier 3 support and liaise with external suppliers where necessary
• Perform detailed root cause analysis and recommend long-term solutions to prevent recurrence
• Collaborate with technical, functional, and business teams to ensure effective issue resolution
• Contribute to the ongoing functional development, configuration, and enhancement of Oracle Cloud modules
• Support testing, deployment, and documentation of system changes and improvements
• Ensure incidents, problems, and changes are recorded and managed in line with agreed processes and service standards
• Provide guidance, mentoring, and knowledge sharing to Tier 1 support staff
• Support service delivery priorities aligned to the Chief Executive’s work plan and service area objectives
• Manage people, workloads, and other resources as required to meet service outcomes

Job description

Sandwell Council's IT Division is seeking an experienced Tier 2 Support & Development Officer - Functional on a permanent, full-time basis, based from the Oldbury office. The role provides advanced functional support for the Oracle Cloud system and related applications, handling escalations from Tier 1 and contributing to ongoing development and improvements.

You will work with cross-functional teams, suppliers and stakeholders to ensure timely issue resolution, and you will support testing,