Optometry Administrator

Sheffield Teaching Hospitals NHS Foundation Trust; Sheffield; On-site; GBP 21,000 - 25,000; Full time

Job summary

Sheffield Vision Centre, part of Sheffield Teaching Hospitals NHS Foundation Trust, seeks a full-time Optometry Administrator (Band 2) to support the Optometry department. You will handle general admin, manage patient communications, and work across areas within the department.

The role requires excellent MS Office skills, NHS experience and a professional telephone manner. Applicants should be capable of prioritising tasks and working to deadlines in a team-oriented environment.

Qualifications

• Experience in an office environment and public facing role.
• Strong IT skills including MS Office (Outlook, Excel, Word).
• Knowledge of NHS data protection and confidentiality.

Responsibilities

• Perform all general administrative duties as required.
• Be the first point of contact for patients and handle telephone enquiries.
• Prioritise workloads and work under pressure to deadlines.
• Work within a multidisciplinary team across the Optometry department.

Skills

Telephone manner

Office administration

Microsoft Office

Data protection

Education

GCSE English & Maths

NVQ Level II in Business Admin / IT / Customer Service

Tools

Infoflex

PAS / SystmOne

59R Software

Job description

Sheffield Teaching Hospitals NHS Foundation Trust

Optometry Administrator

The closing date is 15 November 2026

Sheffield Vision Centre is a private refractive surgery provider, we are owned by Sheffield Teaching Hospitals NHS Foundation Trust and based in the Royal Hallamshire Hospital.

Sheffield Vision Centre offers laser refractive eye surgery and lens based refractive eye surgery to private patients. The income generated is used to fund the purchase of state-of-the-art laser treatment platforms.

We are looking for a full-time, band 2 Optometry Administrator to join our team of 4 Optical Clinical Assistants, a Dispensing Optician and several Optometrists.

This is a varied role, and you will be asked to work in different areas within the Optometry department. You will be required to carry out all general administrative tasks as required, and previous experience using Microsoft programmes is essential.

Main duties of the job

• Perform all general administrative duties as required
• Must have an excellent telephone manner
• To prioritise and manage your workload effectively
• To work well under pressure and work to deadlines
• Be the first point of contact for our patients
• Work within a multidisciplinary team

About us

You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.

Person Specification

Education and Qualifications

• GCSE at Grade C/4 in English and Maths (or equivalent qualifications) or equivalent experience
• NVQ Level II in Business Administration / Customer Service / IT

Experience

• Experience of working within an office environment
• Experience of working in a public facing role.
• Relevant experience within the NHS

Further training

• Knowledge of / experience of using information and/or customer service systems.
• Working knowledge of Microsoft Office packages including Outlook, Excel and Word.
• Previous experience Infoflex / 59R Software
• Previous experience of PAS / Infoflex / SystmOne (area specific software)
• Understanding of data protection issues and the ability to maintain confidentiality
• Excellent communication skills, with ability to deal with staff at all levels.
• Displays use of initiative with effective organisational skill
• Ability to prioritise and work to strict/conflicting deadlines
• On-going commitment to personal development

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Sheffield Teaching Hospitals NHS Foundation Trust