Optical Branch Manager - Epsom

Sensory Audiology & Optical Recruitment; Epsom and Ewell; On-site; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Staff Discount

Bonus Scheme

Learning Academy

Gym Membership

Life Cover

27 days annual leave

Job summary

Sensory Audiology & Optical Recruitment is seeking an experienced Branch Manager for an established optical store in Epsom. The role focuses on leading the day-to-day operations, driving growth, and delivering exceptional patient experiences.

Open to a Dispensing Optician stepping into management or an experienced optical retail manager. Strong leadership, communication, and a commercial mindset are essential for success in this premium hearing care business.

Qualifications

• Dispensing Optician with management potential or experience.
• Strong communication and a passion for delivering excellent patient experiences.
• Commercial mindset with ability to lead, motivate and develop a team.
• Willingness to learn and build a career in optical retail management.

Responsibilities

• Lead day-to-day operation of the branch.
• Drive growth, engagement and customer satisfaction.
• Coach and motivate the team to deliver outstanding service.
• Create a positive, supportive branch culture.
• Collaborate with Area Manager to achieve business goals.

Skills

Dispensing Optician

Leadership

Customer service

Team development

Education

Qualified DO

Job description

Job Description: Optical Branch Manager

ROLE – Branch Retail Manager (Non Qualified dispenser Accepted)

REPORTS TO – Area Manager

ROTA -
Week 1 - Monday - Saturday (1 Mid week day off)
Week 2 - Monday-Friday

Are you an experienced Dispensing Optician ready to take the next step into management? Or perhaps an experienced optical retail manager looking for a new role within a premium optical and hearing care business? I am working with an independant family owned company looking for a skilled Branch Manager to join their established store in Epsom.

As Branch Manager, you will work closely with the Area Manager to drive the commercial success of the branch while maintaining the high standards of customer care and service my client is known for. You will have the opportunity to make real impact by:

• Building strong relationships with the community and ensuring an excellent customer experience
• Supporting and developing your team to reach their potential
• Setting realistic business goals and creating plans to achieve them
• Balancing the day-to-day running of the branch with a focus on its future growth

Job Responsibilities:

Reporting to the Area Manager, you'll be responsible for leading the day-to-day operation of the practice while driving growth, engagement, and customer satisfaction.

Key responsibilities include:

• Leading, coaching, and motivating your team to deliver exceptional service
• Creating a positive and supportive branch culture
• Building strong customer relationships and ensuring high levels of satisfaction
• Driving branch performance through effective planning and execution
• Monitoring business objectives and identifying opportunities for growth
• Managing branch operations and ensuring excellent standards across all areas
• Supporting colleague learning and development within the practice
• Working closely with your Area Manager to achieve both individual and business goals

Requirements:

What We're Looking For: We are open to different backgrounds for this role. You could be an experienced Dispensing Optician looking to take your first step into management, a qualified DO with existing management experience, or an optical retail manager.

You will need strong communication skills, a passion for delivering excellent customer experiences and the ability to lead, motivate and develop a team. For DO candidates, your clinical and dispensing knowledge will be a valuable asset with a strong commercial mindset.

You'll ideally have:

• Strong communication and relationship-building skills
• A positive, proactive approach to leadership
• Commercial awareness and an interest in business performance
• The ability to inspire, motivate, and support others
• A desire to learn, grow, and build a career in management

Previous management experience is welcomed but not essential. What's most important is your ambition to develop as a leader and your commitment to delivering an outstanding patient experience.

Benefits:

Benefits include:

• Staff Discount
• Bonus Scheme
• Access to the company Learning Academy
• Contribution Towards Gym/Club Memberships
• Life Cover 2 x Salary or 4 x Salary if in Pension Scheme
• 27 days of annual leave plus bank holidays