Optical Assistant (Office Based)

Allscreens Nationwide Ltd; Bury; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

26 days annual leave plus Bank Holiday

Modern head office environment

Onsite optical glazing lab and fulfilm

Opportunities to develop optical知识

Job summary

Allscreens Nationwide Ltd is recruiting an Optical Assistant to join our head office team near Bury, Greater Manchester. This role focuses on supporting customers with frame and lens selections, prescriptions, orders and aftercare from our modern head office via email, live chat and telephone.

You'll use your optical knowledge in a customer‑facing environment, communicate clearly by phone and online, and help process orders while maintaining accurate records.

Qualifications

• Previous Optical Assistant experience in a customer-focused environment.
• Ability to advise on prescription lenses and frames.
• Comfort with email, live chat and telephone support.

Responsibilities

• Providing advice on prescription lenses, frames and sunglasses
• Supporting customers with frame and lens selection
• Responding to customer enquiries via email, live chat and telephone
• Assisting with orders, amendments, tracking and aftercare
• Resolving customer queries and concerns efficiently
• Managing and recording customer interactions accurately

Skills

Optical knowledge

Customer service

Communication skills

Attention to detail

Job description

Optical Assistant Job - Bury, Greater Manchester

Location: Bury, Greater Manchester

Hours: 30 - 37.5 hours per week | Full or Part Time

About the Opportunity

We are working with a leading independent online retailer to recruit an experienced Optical Assistant to join their head office team near Bury, Greater Manchester.

This is a unique opportunity for an Optical Assistant who enjoys the technical and customer-focused side of optics but would like to move away from a traditional practice environment.

With over 20 years of experience and more than 26,000 5-star Trustpilot reviews, the business combines optical expertise with some of the world's leading eyewear brands to deliver an exceptional online customer experience.

The Role

As an Optical Assistant, you'll join the customer service team and use your optical knowledge to support customers with everything from frame and lens selection through to prescriptions, orders and aftercare.

Rather than working on the shop floor, you'll support customers from the company's modern head office via email, live chat and telephone.

Your responsibilities will include:

• Providing advice on prescription lenses, frames and sunglasses
• Supporting customers with frame and lens selection
• Responding to customer enquiries via email, live chat and telephone
• Assisting with orders, amendments, tracking and aftercare
• Resolving customer queries and concerns efficiently
• Managing and recording customer interactions accurately

About You

We're looking for somebody with previous experience working as an Optical Assistant who is confident using their optical knowledge in a customer-focused environment.

You’ll ideally have:

• Strong communication and customer service skills
• Confidence communicating with customers by phone, email and live chat
• Good attention to detail and organisational skills

What's On Offer

• Hours: 30 - 37.5 hours per week
• Working hours: 9am - 5pm
• 26 days annual leave plus Bank Holidays
• Modern head office environment
• Onsite optical glazing lab and fulfilment centre
• Opportunity to develop your optical knowledge within a different area of the industry