Optical Assistant

Specsavers; Newport; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Competitive salary

Full Time - 37.5 hours per week

Employer pension contributions

Progression to Optical Assistant Level

Profit-sharing/bonus potential

Discounted parking

Job summary

Specsavers Newport store is seeking an Optical Assistant to welcome customers and help them through their journey in a busy location with strong community ties. The role offers extensive training and development with support from experienced Opticians and Technicians to grow your career.

You will join a team devoted to high standards of service and patient care, with a clear path for progression and structured development opportunities in optics and audiology.

Qualifications

• Some previous optical experience required.
• Experience in fast-paced customer service environment is desirable.

Responsibilities

• Confidently welcome and help customers as they walk through the store.
• Work with the team to deliver high-quality patient care and service.

Skills

Optical experience

Customer service

Job description

Are you a caring individual looking to continue your career as an Optical Assistant? You’ve come to the right place.

We’re looking for passionate, hard-workers with some previous optical experience ready to confidently welcome and help customers as they walk through our doors. And once you’ve found your feet as an Optical Assistant, you won’t just have to stop there. We have plenty of professional training and development in other business areas, as well as the support of experienced Opticians and Technicians supporting you on your journey. So whatever you want your career to look like, you can bring it to life at Specsavers.

Our store

The Newport (Gwent) Specsavers store is a busy, well-established location at the heart of the community, delivering high-quality optical and audiology services to a diverse customer base. Located on Austin Friars, the store benefits from a central position with excellent public transport links, including Newport train station within easy walking distance and a range of local bus routes serving the city centre, making it highly accessible. Discounted parking is also available nearby, providing additional convenience for those commuting by car. The store features seven well-equipped test rooms, supporting a high standard of clinical care and enabling the team to meet strong customer demand efficiently.

Our team

The team at Newport is experienced, supportive, and committed to delivering exceptional patient care. It brings together a mix of clinical and retail colleagues, including optometrists, dispensing opticians, optical assistants, and support staff, all working collaboratively to provide a seamless customer journey. The store fosters a positive and inclusive culture, where knowledge-sharing and continuous development are actively encouraged. With a strong focus on teamwork and communication, colleagues are empowered to build their skills, take ownership of their roles, and contribute to the overall success of the store while maintaining consistently high standards of service and care.

What’s on offer?

As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include:

• Competitive salary depending on experience and optical qualification
• Full Time - 37.5 hours per week, to include working a Sunday each week
• We will auto-enroll you into the pension scheme with an employer contribution when you contribute too
• Structured progression opportunity to Optical Assistant Level 2 within the first 6 months
• Performance-based profit share incentive available after 6 months’ service
• Discounted parking

Find out more

If you’ve got all these skills, we’d love for you to apply, but there’s also some desirable experience that could set you apart from the competition if you have it. This includes:

• Previous experience in a fast-paced customer service environment
• Experience in optics or Audiology business
• Basic knowledge/experience of optical and/or Audiology terminology.

Checked all the boxes? Now’s the perfect time to apply!