Optical Assistant

Specsavers; Basingstoke and Deane; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Competitive salary

Bonus scheme

Flexible hours

Free parking

Pension scheme

Specsavers Perks

WeCare support

Headspace subscription

Eyecare discounts

Birthday day off

Family leave

Sick pay

Job summary

Specsavers Whitchurch is seeking an Optical Assistant to warmly welcome customers and help them on their optical journey. You’ll work with experienced Opticians and Technicians to deliver first-class customer care in a friendly store environment.

We offer full-time or part-time hours, comprehensive training, and a range of benefits including free parking, pension enrollment, and exclusive Specsavers Perks. A supportive team will help you learn and grow in your career within the business.

Qualifications

• Previous optical experience preferred.
• Strong customer care skills.
• Able to work well in a team and support colleagues.

Responsibilities

• Warmly welcome customers and assist them through their visit.
• Support experienced Opticians and Technicians on the journey to finding the right products.
• Contribute to a welcoming, professional store environment and uphold customer care standards.

Skills

Customer service

Optical experience

Teamwork

Communication

Job description

Are you a caring individual looking to continue your career as an Optical Assistant? You’ve come to the right place.

We’re looking for passionate, hard-workers with some previous optical experience ready to confidently welcome and help customers as they walk through our doors. And once you’ve found your feet as an Optical Assistant, you won’t just have to stop there. We have plenty of professional training and development in other business areas, as well as the support of experienced Opticians and Technicians supporting you on your journey. So whatever you want your career to look like, you can bring it to life at Specsavers.

Our store

Located in the heart of Whitchurch, the Specsavers store is easily accessible and benefits from excellent local amenities and the added convenience of free on-site parking. The store features two test rooms and serves a loyal and diverse customer base, offering a wide range of optical and audiology services in a modern and welcoming environment. With a strong focus on delivering outstanding customer care, the team takes pride in creating a positive experience for every customer, making it a fantastic place to develop your skills and build a rewarding career.

The store has built an excellent reputation for delivering a consistently high standard of service and has been recognised for its commitment to customer care through a number of prestigious awards. Last year, the team was proud to receive the Customer Excellence Award for Customer Care, alongside winning the highly regarded Mary Perkins Customer Care Award. Continuing this success, the store has also been nominated for Business of the Year, reflecting the dedication, professionalism, and customer-first approach demonstrated by the team every day.

Our team

The team at Specsavers Whitchurch is friendly, supportive, and passionate about providing excellent customer care. Team members work closely together to create a welcoming environment for both customers and colleagues, with a strong focus on teamwork, development, and shared success. Whether you're new to optics or bringing previous experience, you'll be supported by an experienced team who are committed to helping you learn, grow, and build a rewarding career within the business.

What’s on offer?

As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include:

• Competitive salary depending on experience and optical qualification
• Performance-related bonus scheme
• Full Time (37.5 hours per week) or Part Time (flexible hours available), including regular Saturday working
• No sunday working!
• Free parking!
• We will auto-enroll you into the pension scheme with an employer contribution when you contribute too
• Specsavers Perks - a portal to a world of great everyday discounts and savings
• WeCare - our employee support service to help you and your immediate family when you need it most
• Complimentary subscription tothe Headspace app
• Eyecareand hearcare discounts for you and your family
• Enjoy an additional paid day off on your birthday to celebrate you!
• Enhanced family leave and company sick pay

Find out more

There is some desirable experience that could set you apart from the competition if you have it. This includes:

• Previous experience in a fast-paced customer service environment
• Experience in optics or Audiology business
• Basic knowledge/experience of optical and/or Audiology terminology.