Optical and Hearing Assistant - Epsom

Leightons Opticians & The Hearing Care Partnership; Epsom; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Staff, family and friends discount

Bonus scheme

Medical cash plan

Ongoing training and development

High street discounts

24/7 GP access

Volunteering leave

22 days holiday pro rata

Job summary

Leightons Opticians & Hearing Care in Epsom is seeking an Optical & Hearing Assistant to greet customers, guide them through a tailored experience, and support the team with high-quality service. You will receive full training on diagnostic tools and help customers choose designer eyewear.

Ideal candidates will have a passion for customer service, a polished professional approach, and a willingness to learn. Travel for a 4-6 week induction may be required.

Qualifications

• Experience in customer service, retail or hospitality.
• Polished, professional yet friendly approach.
• Willingness to travel for induction.

Responsibilities

• Guide customers through a tailored experience in-store.
• Receive full training on diagnostic tools and support the team.
• Assist customers in selecting designer eyewear and accessories.
• Deliver informed, high-quality optical and hearing care service.

Skills

Customer service

Retail experience

Communication skills

Teamwork

Willingness to learn

Job description

Optical & Hearing Assistant - Epsom

Salary: £25,348 FTE + Bonus | Full time| 4 or 5 days per week including alternate Saturdays

Step into a retail opportunity with a difference

We offer careers in a premium but friendly environment where you will genuinely connect with customers, work with stylish eyewear and assist the wider team in providing high quality optical and audiology care. What's more, you'll receive full training. If you have a passion for exceptional customer service, this could be your perfect next step.

Why Join Us?

• Work with premium products - including beautifully crafted designer eyewear and advanced hearing care solutions.
• Staff, family and friends discount on high-end frames and accessories.
• Bonus scheme to reward your hard work and dedication.
• Medical cash plan to support your wellbeing.
• Ongoing training and development through the Leightons Learning Academy.
• High street discounts
• 24/7 access to a GP
• Volunteering leave
• 22 days holiday pro rata plus bank holidays

The Role

As an Optical & Hearing Assistant, you are the face of our Epsom boutique - the first impression, the warm welcome, guiding customers through a tailored experience. You'll receive full training in some of our diagnostic tools and team members will be on hand for support, giving you the confidence to deliver an informed service. You'll also have the opportunity to help customers choose from designer eyewear and feel fabulous. They'll leave us feeling seen, heard and delighted.

Who We're Looking For

This role is ideal for someone who:

• Loves building great relationships with customers and making them feel valued
• Would like the opportunity to positively impact people's vision and hearing, working with high quality products
• Has a polished, professional yet friendly approach.
• Has experience of providing great customer service, e.g. retail or hospitality
• A passion for helping people look and feel their best.
• A team-first attitude and willingness to learn.
• Prepared to travel to a centre of excellence for a 4-6 week induction.

We are committed to promoting equal opportunities in employment and creating a workplace culture in which diversity and inclusion is valued and everyone is treated with dignity and respect. As part of our zero-tolerance approach to discrimination in any form, you and any job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics).

Applicants who have been unsuccessful in the past 12 month should not reapply for the same job role.

Department Leightons Opticians & Hearing Care Role Optical & Hearing Assistant Locations Epsom Yearly salary £25,348 Employment type Full-time Brand Leightons Opticians & Hearing Care