Ops Manager - Accounting & Automation (Hybrid)

OUTSERVE; Stafford; Hybrid; GBP 50,000 - 60,000; Full time

Benefits offered by this job

Monthly wellbeing bonus

Private Medical Insurance

2x Death in Service cover

Travel to client sites with expenses"

Free onsite refreshments and snacks

Ongoing learning and developmentOpport

A supportive and collaborative team

Job summary

Outserve in Stafford is seeking an Operations Manager to lead our technical, projects and accounting leaders and drive profitable client delivery. You will own process controls, manage contracts commercially, and deliver consultancy to clients directly while shaping how Outserve operates as it grows.

You will lead cross-functional teams, design efficient processes, ensure profitability, and maintain close client relationships.

Qualifications

• Experience leading and managing a multi-disciplinary team.
• Track record of managing client contracts or projects commercially, including pricing and scope control.
• Experience designing and improving processes and internal controls.
• Confidence running technical scoping conversations with clients about cloud accounting and business systems.

Responsibilities

• Lead Technical Lead, Projects Lead and Accounting Lead and oversee day-to-day client delivery.
• Own process and internal controls; manage client contracts commercially to stay profitable.
• Deliver consultancy to clients as part of a planned, billable workload.
• Set priorities, manage workloads and conduct regular reviews.
• Design, document and improve processes and internal controls.
• Quote and manage scope to prevent creep; obtain client agreement before work.
• Oversee delivery of systems projects, keeping them on time and within budget.
• Lead technical scoping across core systems (Xero, Unleashed, A2X and Shopify).
• Produce reporting to the MD on delivery, utilisation and profitability.
• Build strong relationships with clients, suppliers and software partners.

Skills

Leadership

Contract management

Process improvement

Cloud accounting

Client consultancy

Organisational skills

Effective communication

Travel to client sites

Accounting background

Xero

Tools

Xero

Job description

Outserve in Stafford is seeking an Operations Manager to lead our technical, projects and accounting leaders and drive profitable client delivery. You will own process controls, manage contracts commercially, and deliver consultancy to clients directly while shaping how Outserve operates as it grows.

You will lead cross-functional teams, design efficient processes, ensure profitability, and maintain close client relationships.