Operations Manager (Accountancy and Business Automation)

OUTSERVE; Stafford; Hybrid; GBP 50,000 - 60,000; Full time

Benefits offered by this job

Monthly wellbeing bonus

Private Medical Insurance

2x Death in Service cover

Travel to client sites with expenses"

Free onsite refreshments and snacks

Ongoing learning and developmentOpport

A supportive and collaborative team

Job summary

Outserve in Stafford is seeking an Operations Manager to lead our technical, projects and accounting leaders and drive profitable client delivery. You will own process controls, manage contracts commercially, and deliver consultancy to clients directly while shaping how Outserve operates as it grows.

You will lead cross-functional teams, design efficient processes, ensure profitability, and maintain close client relationships.

Qualifications

• Experience leading and managing a multi-disciplinary team.
• Track record of managing client contracts or projects commercially, including pricing and scope control.
• Experience designing and improving processes and internal controls.
• Confidence running technical scoping conversations with clients about cloud accounting and business systems.

Responsibilities

• Lead Technical Lead, Projects Lead and Accounting Lead and oversee day-to-day client delivery.
• Own process and internal controls; manage client contracts commercially to stay profitable.
• Deliver consultancy to clients as part of a planned, billable workload.
• Set priorities, manage workloads and conduct regular reviews.
• Design, document and improve processes and internal controls.
• Quote and manage scope to prevent creep; obtain client agreement before work.
• Oversee delivery of systems projects, keeping them on time and within budget.
• Lead technical scoping across core systems (Xero, Unleashed, A2X and Shopify).
• Produce reporting to the MD on delivery, utilisation and profitability.
• Build strong relationships with clients, suppliers and software partners.

Skills

Leadership

Contract management

Process improvement

Cloud accounting

Client consultancy

Organisational skills

Effective communication

Travel to client sites

Accounting background

Xero

Tools

Xero

Job description

Operations Manager (Accountancy and Business Automation)

Stafford

Full time

Permanent

Operations Manager (Accountancy and Business Automation)

Stafford (hybrid, minimum 3 days in the office) | Full Time | Permanent | £50,000 - £60,000

About Outserve

Outserve is a specialist accounting and business automation company. We help ambitious businesses improve visibility, streamline operations and build robust financial foundations that support growth.

As our business continues to grow, we are looking for an Operations Manager to bring our technical, projects and accounting teams together under one leader. This role is responsible for making sure our work is well managed, well controlled and profitable, and that our clients receive joined-up, high-quality delivery.

This is a fantastic opportunity for someone who enjoys leading people, tightening up processes and keeping a commercial eye on every piece of work. You'll work closely with the Managing Director and play a key role in shaping how Outserve operates as it grows.

Salary & Benefits

• Monthly wellbeing bonus
• Private Medical Insurance
• 2x Death in Service cover
• Travel to client sites with expenses paid
• Free onsite refreshments and snacks
• Ongoing learning and development opportunities
• A supportive and collaborative team environment

The Role

Reporting to the Managing Director, you will lead our Technical Lead, Projects Lead and Accounting Lead and be responsible for the day-to-day running of client delivery across the business.

This is a hands-on leadership role. Alongside managing the team, you'll own process and internal controls, manage our client contracts commercially and lead technical scoping for new work. Part of your time will also be spent delivering consultancy directly to clients, so you'll stay close to the work and to our customers.

Working pattern: full time and permanent, Monday to Friday, 35 hours a week, with at least 3 days a week in our Stafford office. The remaining time can be worked from home or at client sites. Travel to client sites is part of the role and expenses are paid. Occasional early starts or later finishes may be needed for client visits.

Location: our office is in Stafford, within easy reach of Stoke-on-Trent, Stone, Cannock and Lichfield. We are looking for someone who lives within commuting distance.

What You'll Be Doing

• Leading, supporting and developing the Technical, Projects and Accounting Leads and their teams.
• Setting priorities, managing workloads and holding regular one-to-ones and reviews.
• Designing, documenting and improving our processes and internal controls.
• Managing all client contracts commercially, so that work is priced correctly and stays profitable.
• Spotting and managing scope creep, raising change requests early and agreeing them with clients before work starts.
• Overseeing delivery of our systems projects, keeping them on time, in scope and on budget.
• Leading technical scoping across our core systems (Xero, Unleashed, A2X and Shopify), both with clients and internally, so that we can quote with confidence.
• Delivering consultancy to clients as part of a planned, billable workload.
• Producing reporting for the Managing Director on delivery, utilisation and profitability.
• Building strong relationships with clients, suppliers and software partners.

What We're Looking For

• Experience leading and managing a team, ideally across more than one discipline.
• A track record of managing client contracts or projects commercially, including pricing, profitability and scope control.
• Experience of designing and improving processes and internal controls.
• Confidence running technical scoping conversations with clients about cloud accounting and business systems and translating them into clear plans.
• Experience of delivering client-facing consultancy or advisory work.
• Strong organisational skills and the ability to manage competing priorities.
• A confident communicator who can have difficult conversations with clients and colleagues.
• Willingness to travel to client sites.
• A background in accounting, finance systems or a technology consultancy.
• Experience with Xero and cloud accounting or business systems.
• Experience of working in an SME or growing business.
• A recognised project management or leadership qualification.

Our Values

We want someone who will live our values every day:

• Passion and tenacity
• Learning and the pursuit of better solutions
• Ambition and desire for more
• Nurturing positive relationships
• Truth and integrity

Why Join Outserve?

We're looking for someone who takes pride in running things well, enjoys leading people and wants to play a key role within a growing business. If you're someone who enjoys taking ownership, working collaboratively and making a genuine impact, we'd love to hear from you.