Ophthalmology Admin & Scheduling Coordinator

Cardiff and Vale University Health Board; Newport; On-site; GBP 21,000 - 24,000; Full time

Job summary

Aneurin Bevan University Health Board (ABUHB) is seeking an organised, enthusiastic receptionist/clerical officer to support Ophthalmology services in Newport and across Gwent. You will handle calls, book appointments, provide reception cover, and maintain records in line with NHS policies.

The role requires accuracy, a polite telephone manner, and the ability to work under pressure. Welsh language skills are desirable; a flexible, team-focused approach will help deliver transformation within

Qualifications

• Good general education.
• Understanding of routine work procedures.
• Computer literate.
• Standard keyboard skills.
• Experience with Medical Records or PAS.
• Strong communication skills.
• Polite and professional telephone manner.
• Ability to work under pressure.
• Ability to prioritise workload and meet targets.
• Ability to build good relationships with managers and staff.
• Welsh language skills desirable (level 1–5).

Responsibilities

• Answer telephone calls efficiently and courteously.
• Provide reception cover for Ophthalmology service.
• Book and schedule appointments accurately.
• Coordinate with booking/scheduling teams region‑wide.
• Engage with Directorate Managers, Medical/Nursing Leads.

Skills

General education

Medical records experience

Computer literacy

Telephone manners

Communication skills

Welsh language (desirable)

Prioritisation

Teamwork

Under pressure

Relationship building

Tools

PAS system

Job description

Aneurin Bevan University Health Board (ABUHB) is seeking an organised, enthusiastic receptionist/clerical officer to support Ophthalmology services in Newport and across Gwent. You will handle calls, book appointments, provide reception cover, and maintain records in line with NHS policies.

The role requires accuracy, a polite telephone manner, and the ability to work under pressure. Welsh language skills are desirable; a flexible, team-focused approach will help deliver transformation within