Operations Trainer

Hood Group Ltd.; Southend-on-Sea; On-site; GBP 25,000 - 45,000; Full time

Job summary

An established industry player is seeking a dynamic Trainer to join their Operations team. This pivotal role involves delivering high-quality induction programmes to new joiners in a vibrant call centre environment. As part of a collaborative and innovative company, you will have the opportunity to shape training experiences and contribute to the development of staff. With a strong commitment to excellence and a focus on creativity, this role offers a unique chance to make a significant impact while enjoying a comprehensive benefits package, including generous annual leave and employee recognition initiatives.

Benefits

31 days annual leave

Employee Assistance Program

Eye Care Vouchers

Pension Scheme

Health cash plan

Refer a friend incentive

Social company events

Employee Recognition Scheme

Provided laptop and equipment

Qualifications

• Proven success in coaching and training staff.
• Experience in designing and delivering training material.

Responsibilities

• Deliver engaging training programmes both on-site and virtually.
• Support new joiners while they are buddying with operational staff.

Skills

Coaching and Development

Training Material Design

Communication Skills

Organizational Skills

Negotiation Skills

Job description

We are looking to recruit a Trainer for our Operations team, this is a pivotal role, you will be expected to deliver high class induction programmes to our new joiners in our in-house call centre.

Established in 1983, Hood Group is a UK-based insurance services provider with over four decades of industry expertise. We collaborate with start-ups, consumer brands, and major insurers to deliver innovative insurance solutions. At Hood Group, we are committed to helping our partners, including John Lewis Partnership and Ticker Insurance, to transform their insurance propositions through pioneering business models and products.

Currently, we have entered an exciting phase of expansion, which is enhancing our capabilities and increasing our ability to effectively meet the evolving needs of the market and our partners. With a strong track record and a devoted customer care team, we are dedicated to delivering exemplary support to both our partners and their clients.

Key responsibilities:

• To deliver engaging and effective training programmes - on site as well as virtual
• Delivery of Operational training both for new starters and existing staff around our products, processes as well as refresher training as required
• Perform a supporting role alongside Operational staff supervising new joiners whilst they are buddying
• Deliver coaching and support with timely feedback
• Undertake training needs analysis

About you:

• Proven success in the coaching, development and training needs of staff and experience in design, delivery and review of training material
• Previous experience working in a contact centre environment
• Highly organised, confidential and performance driven;
• Excellent verbal and written communication skills as well as influencing and negotiation skills;

Why Join us?

At Hood Group, we take pride in creating a collaborative working environment that nurtures creativity and encourages forward thinking. Joining our team means more than just achieving objectives - it's about being part of a community that makes working at Hood Group truly exceptional.

Our comprehensive benefits package includes:

• We are offering 31 days annual leave (including bank holidays)
• Employee Assistance Program
• Eye Care Vouchers including discount on glasses
• Pension Scheme
• Health cash plan
• Incentive of £250 on Refer a friend scheme
• Social company events, we want you to be part of the Hood Group community
• Employee Recognition Scheme - Hood Heroes, we celebrate and recognise your contribution to Hood Group
• We will supply your laptop and any other necessary professional equipment as required