Operations Technician South West Water · Operations and Field Work · Isles of Scilly

AquaCare, Company; England; Remote; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Competitive salary

Operator Progression Scheme (£3,100)

Standby payments

Annual leave

Pension scheme

Discretionary bonus

Cycle to Work

Employee share schemes

Wellbeing support

Perkbox discounts

Job summary

South West Water Limited on the Isles of Scilly invites applications for an Operations Technician. You will support operation, maintenance, and improvement of water assets across the islands to ensure a continuous supply of high-quality water to communities.

Role requires GCSEs and a UK driving licence; strong communication and problem-solving skills are essential. The role offers a competitive salary with the Operator Progression Scheme and standby/payments, plus benefits.

Qualifications

• Five GCSEs including Maths, English and a Science subject.
• Full UK driving licence.
• Strong communication and customer service skills.
• Ability to prioritise workloads and adapt to changing demands.
• Experience working safely within procedures and risk assessments.
• Strong problem-solving and analytical skills.

Responsibilities

• Monitoring and managing raw water sources.
• Operating and maintaining water treatment processes in line with procedures.
• Carrying out planned and reactive maintenance across sites and networks.
• Repairing and replacing network assets, responding to bursts and meters.
• Calibrating instrumentation, collecting data and identifying leaks.
• Using handheld and online tech to monitor performance and diagnose faults.
• Providing excellent customer service and maintaining stakeholder relationships.
• Collaborating with Operations and Engineering teams.
• Maintaining tools, equipment and site stock.
• Undertaking general site maintenance and standby duties.

Skills

GCSEs including Maths

Driving Licence

Communication skills

Prioritisation

Safety procedures

Problem solving

Education

Five GCSEs including Maths/English/Science

Job description

Powered by Water, Driven by Purpose

South West Water keeps the South West flowing with safe, reliable drinking water and wastewater services across some of the UK’s most stunning landscapes.

We’re proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future. Our goals? As well as lowering our carbon footprint, we’re working with partners to plant 300,000 trees, restore peatlands and supporting farmers and landowners to improve water quality and wildlife.

Whether you’re starting out or seeking a new challenge, our scale and ambition create opportunities for you to shape your own career.

We have an exciting opportunity for an Operations Technician to join our team on the Isles of Scilly. This is a varied, hands‑on role supporting the delivery of safe, reliable water services across the islands.

Following 12 months in post, you'll have the opportunity to join our Operator Progression Scheme, increasing your salary by a further £3,100. Standby and call‑out payments also apply through participation in the operational rota.

The Role

As an Operations Technician, you'll support the operation, maintenance, and improvement of water assets across the Isles of Scilly, helping to ensure a continuous supply of high‑quality water to local communities.

Key responsibilities include:

• Monitoring and managing raw water sources.

• Operating and maintaining water treatment processes in line with operational procedures.

• Carrying out planned and reactive maintenance across treatment sites and networks.

• Repairing and replacing network assets, responding to bursts, and replacing water meters.

• Calibrating instrumentation, collecting operational data, and identifying potential leakage issues.

• Using handheld and online technology to monitor system performance and diagnose faults.

• Providing excellent customer service and maintaining effective stakeholder relationships.

• Working collaboratively with colleagues across Operations and Engineering teams.

• Maintaining tools, equipment, and site stock levels.

• Undertaking general site maintenance, grounds upkeep, and participating in the standby rota.

About You

We’re looking for somebody who is practical, adaptable, and enjoys working both independently and as part of a close‑knit team.

You’ll ideally have:

• Five GCSEs (or equivalent), including Maths, English, and a Science subject.

• A full UK Driving Licence.

• Strong communication and customer service skills.

• The ability to prioritise workloads and respond to changing demands.

• Experience working safely within operational procedures and risk assessments.

• Strong problem‑solving and analytical skills.

Previous experience within utilities, operations, maintenance, or a similar industry would be advantageous.

What We Offer

• Competitive salary with progression opportunities.

• Operator Progression Scheme (£3,100 salary increase after 12 months, subject to eligibility).

• Standby and call‑out payments.

• Generous annual leave plus bank holidays.

• Option to buy or sell annual leave.

• Competitive pension scheme.

• Discretionary bonus.

• Cycle to Work scheme.

• Employee share schemes.

• Employee Assistance Programme and wellbeing support.

• Perkbox discounts and a range of employee offers.

Closing Date: 10th November 2026

We may close this vacancy early if we receive a high volume of applications. We encourage you to apply as soon as possible.

Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.

Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.

Our core values, which are essential to our success, are:

Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.

Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way.

Be the Future - Embrace change. Drive Progress. Own the challenge.