Customer Operations Manager

Buchan and London Recruitment; Basildon; On-site; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Benefits

Job summary

Buchan and London Recruitment is partnering with a busy Basildon operation to recruit a Customer Operations Manager who will lead a busy Helpdesk, own service delivery, and drive customer satisfaction across key accounts.

You will develop a high‑performing team, manage relationships with customers, monitor KPI and SLA performance, take ownership of escalations, and champion process improvement to support growth and operational excellence in a fast‑paced environment.

Responsibilities

• Lead and develop a high-performing Helpdesk team
• Build strong customer relationships and manage key accounts
• Drive KPI and SLA performance across maintenance operations
• Take ownership of escalations, service delivery and customer experience
• Champion process improvement and operational efficiency
• Play a key role in the continued growth and success of the business

Job description

CUSTOMER OPERATIONS MANAGER

Basildon, Essex | Up to £50,000 + Benefits

Are you an ambitious operations leader with a passion for delivering exceptional customer service and driving team performance?

Our client is seeking a Customer Operations Manager to lead a busy Helpdesk operation, taking ownership of service delivery, customer satisfaction, operational performance and continuous improvement. This is a fantastic opportunity to join a growing organisation where you can make a genuine impact and help shape operational excellence.

The Opportunity

• Lead and develop a high-performing Helpdesk team
• Build strong customer relationships and manage key accounts
• Drive KPI and SLA performance across maintenance operations
• Take ownership of escalations, service delivery and customer experience
• Champion process improvement and operational efficiency
• Play a key role in the continued growth and success of the business

We're Looking For

• Proven operational management experience
• Strong customer service and stakeholder management skills
• Experience managing teams and driving performance
• Commercial awareness with a solutions-focused mindset
• Passion for continuous improvement and delivering results

This is an excellent opportunity for a motivated leader who thrives in a fast-paced environment and wants to influence positive change within a successful and growing business.

Lead. Inspire. Improve. Deliver. Your next career move starts here