Operations Team Leader – Shopfloor & Stock

Grafton Group; Kingsbury; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Colleague Discount

Holiday Buy Scheme

Paid Volunteer Leave

Enhanced Family Leave Pay

Free Breakfast

Apprenticeships & Career Development

Refer a Friend Bonus

Enhanced Pension Scheme

EarlyPay

Profit-Based Bonus Scheme

ShareSave Scheme

Retail & Leisure Discounts

Health Cash Plan

Employee Assistance Programme

Life Assurance

Gym Discounts

Cycle to Work Scheme

Job summary

Selco Builders Warehouse is seeking an energetic Store Leader to drive daily operations, manage stock and maintain high shopfloor standards across the branch. You will lead a team, focus on customer service excellence, and ensure compliance with safety and merchandising guidelines.

This role emphasizes operational discipline, people development and delivering a welcoming, well-stocked store for customers. It offers a structured rewards package and career growth within the Grafton Group family.

Qualifications

• Leads and develops the team to deliver exceptional customer service and strong operational performance.
• Oversees day-to-day shopfloor operations, external yard, checkouts and Goods-In areas.
• Manages full stock lifecycle from receipt to replenishment, merchandising and sale.
• Maintains stock availability and integrity, reduces losses and manages damaged/discontinued stock.
• Ensures high shopfloor standards including pricing, planograms and promotions.

Responsibilities

• Lead and develop team to deliver excellent customer service and strong operational performance.
• Oversee day-to-day operation of shopfloor, external yard, checkouts and Goods-In areas.
• Manage full stock lifecycle from receipt to replenishment, merchandising and sale.
• Maintain stock availability and integrity, reduce losses, manage damaged/discontinued stock.
• Ensure high shopfloor standards, including replenishment, pricing accuracy, planogram compliance and promotions.
• Drive sales and profitability through strong operational standards and stock control.
• Coach and support colleagues to build capability and ownership of high standards.
• Support wider branch management and act as senior leader on duty when needed.
• Ensure the branch remains safe, compliant, well-stocked and welcoming for customers.
• Working hours are 37.5 per week.

Skills

Team leadership

Customer service

Operational excellence

Stock management

Merchandising

Coaching

Job description

Selco Builders Warehouse is seeking an energetic Store Leader to drive daily operations, manage stock and maintain high shopfloor standards across the branch. You will lead a team, focus on customer service excellence, and ensure compliance with safety and merchandising guidelines.

This role emphasizes operational discipline, people development and delivering a welcoming, well-stocked store for customers. It offers a structured rewards package and career growth within the Grafton Group family.