Operations Team Leader - Leeds

TN United Kingdom; Leeds; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dynamic Team Leader to oversee both Air and Ocean Freight operations. This role offers the opportunity to lead passionate teams, drive performance, and optimize processes in a supportive and innovative environment. You will engage with customers, enhance team productivity, and ensure compliance with operational standards. Join a global network committed to excellence and continuous improvement, where your leadership will shape the future of logistics. If you are ready to inspire and motivate teams while advancing your career, this is the perfect opportunity for you.

Qualifications

• Proven leadership experience with a track record of managing teams.
• Experience in Freight Export, with knowledge of Air & Ocean Freight processes.

Responsibilities

• Lead and engage with the Air and Ocean Freight Export teams.
• Manage team productivity and drive performance of AFR & OFR teams.

Skills

Leadership Experience

Freight Export Knowledge

Customer Service Skills

Interpersonal Skills

Commercial Awareness

Ability to Inspire Teams

Knowledge of HMRC Export Processes

Results-Driven Attitude

Continuous Improvement Mindset

Ability to Perform Under Pressure

Job description

Social network you want to login/join with:

Role Overview

As a Team Leader covering both Air and Ocean, you will use your talents to create innovative solutions and shape the future of our business. Join a global network of passionate experts, backed by the latest technology, to advance your career.

Overall Role Purpose

• Lead and engage with the Air and Ocean Freight Export teams, reporting to the Station Manager.
• Provide proactive customer service to meet all customer requirements, establish effective working processes, and ensure KPI targets are met, delivering high-quality service to build and develop customer relationships.

Scope of Role

• Manage team productivity, organize, split, and plan daily work for Operations and Customer Service teams.
• Drive performance of AFR & OFR teams, providing leadership and inspiring engagement to achieve key results.
• Support, drive, and commit to the company’s overall strategy.
• Oversee end-to-end activities for AFR & OFR, ensuring process optimization in the Air and Ocean Department.
• Ensure file-level GP, cost allocation, and operational controls are maintained through team empowerment.
• Develop and maintain good relationships with customers, service providers, and internal functions.
• Support sales in customer interactions.
• Check Station Monitor daily and take necessary actions.
• Support KPI achievement and oversee team performance through reviews and evaluations.
• Ensure compliance standards are adhered to and handle escalations appropriately.

People Management

• Identify training needs and opportunities for team development.
• Engage the team with clear direction and achievable work goals.
• Conduct regular 1-2-1 meetings to assess performance and provide support.
• Ensure annual reviews are conducted.
• Address underperformance with support from management and HR.
• Handle employee relations issues promptly with HR support.
• Welcome, induct, and train new starters.

Skills & Qualifications

• Proven leadership experience with a track record of managing teams.
• Ability to inspire and motivate teams.
• Experience in Freight Export, with knowledge of Air & Ocean Freight processes and systems.
• Strong customer service skills and ability to report on business performance.
• Knowledge of freight forwarding, exports, and customs processes.
• Excellent interpersonal, communication, and relationship management skills.
• Understanding of HMRC export processes.
• Commercial awareness and results-driven attitude.
• Willingness to support continuous improvement culture.
• Ability to prioritize and perform under pressure.

Personal Development

• Provide regular feedback and development opportunities to team members.
• Support and inspire self and team development.
• Set personal goals aligned with company values.
• Seek feedback and take responsibility for personal growth.

Additional Details

• Location: Leeds
• Hours: 37.5 per week
• Reports to: Station Manager, Leeds

DHL is a leading global logistics brand, offering a wide range of services worldwide. We are committed to diversity, mutual respect, and creating a workplace focused on results, where talents are nurtured and careers can grow across divisions and countries.