Operations Team Leader - Leeds

As a Team Leader covering both Air and Ocean, you’ll use your talents to create innovative solutions and shape the future across our business. Join a global network of passionate experts – backed by the latest technology, to take your career to the next level.

Overall Role Purpose:

• The Team Leader will be responsible for leading and engaging with the Air and Ocean Freight Export teams, reporting to the Station Manager.
• Providing a proactive customer service to ensure all customer requirements are met, setting up working processes and ensuring KPI targets are met and delivering a consistent high quality to build and develop customer relationships.

Scope of Role:

• Manages team productivity, organizes, splits and plans day to day work of the Operations and Customer Service teams.
• Drives performance of AFR & OFR teams, providing leadership across areas of responsibility inspiring people to engage with the business to deliver key results.
• Support, drive and commit to the Company’s overall Strategy.
• Directs and controls activities end-to-end activities for AFR & OFR.
• Ensures optimisation of end-to-end process in the Air and Ocean Department.
• Ensure file level GP, cost allocation and operations controls are delivered through empowerment of your teams.
• Creates, develops and maintains good relationships with customers, service providers & our internal functions (e.g. Management, Sales, OCC, Sales).
• Support Sales in interaction with customers.
• Ensure Station Monitor is checked daily and actions taken.
• Supports in KPI achievements and oversee the team’s performance and guide them in the correct direction by performance reviews and evaluating team members.
• Manages adherence to compliance standards.
• Handles escalations (e.g. dispute with internal/ external customers).

People Management:

• Identifies training needs and opportunities to develop a highly skilled functional department.
• Engage the team, ensuring there is a clear direction and work set is realistic and achievable.
• Carry out regular 1-2-1’s to assess performance and offer any support that might be needed.
• Ensure annual reviews take place.
• Identify any underperformance and work with the support of the Manager and HR to address.
• Identify and deal immediately with any employee relation issues with support from Manager & HR.
• Work with Manager of EOS actions.
• Welcome, induct & train new starters.

Skills & Qualifications:

• Proven track record of leading a team.
• Has the ability to lead a team, inspire and motivate people.
• Freight Export experience with a good knowledge of both Air & Ocean Freight processes and systems.
• A proven ability to identify and meet customer service needs in a professional and friendly manner.
• Experience of delivering and reporting back to Managers on data / business performance as and when requested.
• Knowledge of Freight Forwarding industry, exports and customs related processes.
• Inter-personal skills, influencing, communication, relationship management, cultural awareness and ability to work across teams.
• Clear and concise communication skills, written and spoken.
• Experience of HMRC process for Exports.
• Commercial awareness.
• Willingness to support a culture of continuous improvement.
• Results driven, with good attention to details.
• Always maintain a respectful attitude.
• Able to prioritise and perform under pressure.
• Developing Others / Self:
• Provide team members with candid and regular feedback.
• Provides team members with development opportunities.
• Supports and Inspires employees to develop themselves.
• Conveys a clear sense of personal goals and values.
• Actively seeks feedback to improve performance & takes personal responsibility of own development.

LOCATION: Leeds

HOURS: 37.5 Per Week

REPORTS TO: Station Manager, Leeds

CLOSING DATE: 7^th March 2025