Operations Team Leader - Driver

Millbrook Healthcare Group; Littlehampton; Hybrid; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Company pension

Life assurance

33 days holiday

Employee rewards

Job summary

Millbrook Healthcare Group in Littlehampton, West Sussex, is seeking an Operations Team Leader – Driver to lead Driver Technicians, combining hands-on delivery work with leadership to deliver a compliant, customer-focused service.

You will oversee delivery, installation, repair, collection and maintenance of community healthcare equipment across West Sussex, coaching the team to meet standards and SLAs while ensuring safety and safeguarding policies are followed.

Qualifications

• Experience leading field-based teams in logistics or delivery.
• Strong planning and scheduling capabilities.
• Excellent communication and customer service skills.

Responsibilities

• Lead and coach Driver Technicians to uphold standards.
• Manage fleet maintenance schedules and weekly vehicle checks.
• Conduct driver check-ins and assess customer interactions.
• Close orders and generate daily/weekly performance reports.
• Collaborate with Warehouse and Customer Services to meet SLAs.
• Assist with team briefs, scheduling, and workload distribution.
• Act as escalation point for operational issues and inquiries.
• Ensure health and safety, infection control, and safeguarding compliance.
• Support induction and training of new drivers.

Skills

Team leadership

Delivery operations

Customer service

Route planning

Health & safety

Job description

We are currently looking for an Operations Team Leader – Driver to join the team at our West Sussex Community Equipment Service Centre based in Littlehampton. You'll be leading and supporting a team of Driver Technicians, combining hands-on delivery work with day-to-day leadership, to help us deliver a high-quality, compliant, and customer-focused healthcare equipment service.

As Operations Team Leader – Driver, you'll oversee the delivery, installation, repair, collection and maintenance of community healthcare equipment within people's homes and associated locations such as care homes, hospitals and schools across West Sussex, while coaching and guiding a team of Driver Technicians to consistently meet Millbrook Healthcare's standards.

Millbrook Healthcare Group works in partnership with the NHS to supply the necessary equipment and aids to support people in their day-to-day life. Our community equipment ranges from simple walking frames and crutches to more complex equipment such as beds, hoists and pressure care equipment. We also carry out minor adaptations such as the installation of handrails and grab rails within the home, which can make a significant impact in giving people the confidence to live more independently.

Responsibilities

• Act as a role model for Driver Technicians, promoting Millbrook Healthcare values and best practice, and provide on-the-job coaching, guidance and support to delivery teams
• Overseeing our fleet in West Sussex – owning the maintenance schedule and ensuring weekly vehicle checks are carried out
• You'll hold check-ins with drivers and assess customer interaction and driving standards
• Ensure a full daily debrief for all driver technicians
• Closing of orders – ensuring all orders from the previous day are completed and closed correctly; you'll run daily/weekly reports to support with this
• Working closely with the Warehouse and Customer Services teams to ensure SLAs are met
• Support the Operations Manager at weekly team briefs
• Assist with team scheduling, route planning, and workload distribution
• Act as first point of escalation for driver technician related operational issues, service user concerns, and technician queries
• Ensure compliance with health and safety regulations, manual handling practices, infection control, and safeguarding policies
• Support induction and training of new drivers, with eventual competency sign-off

Skills and experience

• Proven experience in an operational, logistics, or delivery-based leadership role, including experience managing or supervising field-based teams
• Knowledge of stock control and logistics
• You will have experience of work scheduling and planning
• Excellent customer service and communication skills are essential
• You must hold a full UK driving licence (minimum 2 years) with no more than 6 points
• Good IT literacy and confidence using operational systems
• Strong understanding of health & safety and compliance requirements

What can we offer you?

• 40 hours per week, Monday to Friday
• Company Pension Scheme
• Life Assurance
• Up to 33 days holiday (including bank holidays) plus optional 5 unpaid days
• A rewards scheme – 200+ exclusive perks and discounts from leading retailers and leisure outlets

Our ambition at Millbrook Healthcare is to become the leading provider in the assisted living sector whilst ensuring our core company values 'CARES' remain unchanged. We are always looking to recruit hard-working and talented individuals to become part of our ongoing growth and success. You'll enjoy all the support and encouragement you need to reach your own potential and develop a rewarding career along the way.

• Care and respect for our colleagues and service users
• Accountable and proud
• Ready to learn and grow
• Enhance our service users' lives
• Socially responsible, ethical and transparent

This role is working in a regulated activity and may be subject to a DBS disclosure, satisfactory references and Social Media Screening.

No terminology in the advert you have seen is intended to discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we will gladly accept applications from all sections of the community.

• Millbrook Healthcare Group Nutsey Lane Southampton SO40 3XJ