Operations Team Leader – Central Service

The Hartford; London; On-site; GBP 55,000 - 75,000; Full time

Job summary

Join a leading insurance company as an INTL Team Leader in London, where you will manage a high-performing team of Underwriting Assistants. This role involves ensuring exceptional service delivery, conducting performance reviews, and supporting continuous improvement initiatives. If you are passionate about leading teams and enhancing underwriting processes, this position offers a unique opportunity to make a significant impact.

Qualifications

• Experience in managing teams and performance reviews.
• Knowledge of underwriting systems and processes.

Responsibilities

• Manage a team of Underwriting Assistants to ensure high service levels.
• Conduct annual performance reviews and support recruitment efforts.
• Participate in IT enhancements for underwriting systems.

Skills

Team Management

Performance Review

Problem Solving

Job description

INTL Team Leader - OG08YY

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.

Manage a team of high performing Underwriting Assistants / Delegated authority administrators across all lines of business, to provide exceptional service provision and solutions to Underwriters.

This role will be based in London, UK and you are required to have the necessary right to work details prior to application.

Responsibilities

• Manage Underwriting Assistants / Delegated authority administrators to ensure delivery of a high level of service, accuracy and subject matter expertise to the underwriting teams

• Support recruitment and onboarding of new employees

• Conduct annual performance reviews including goal setting and identifying development opportunities

• Manage prioritization of workload

• Lead in the knowledge and proficiency of underwriting systems, processes and procedures and future improvements

• Review and enter new Underwriting submissions into appropriate system and manage any pre-modelling requests with Aggregation Team

• Process policy slip data within agreed SLA

• Manage policy endorsement adjustments on internal Underwriting systems within agreed SLA

• Act business exception reports in a timely manner to ensure accurate risk details are maintained on Underwriting Systems

• Ensure that monthly, quarterly and year-end business timetable is adhered to, providing effective communication to key stakeholders and support all internal and external reporting deadlines

• File risk information and manage workflows on the document repository to ensure complete, accurate and timely audit trail.

• Manage Quality Control and Contract Certainty queries

• Support continuous improvement efforts through management of root cause problem solving and process improvement solutions

• Participate in IT enhancement and upgrades for underwriting systems initiatives

Procedures:

• Ensure that all policies and procedures are adhered to including company Standard Operating procedures

• Adhere to any common standards set across the company and ensures that policies and procedures are adequately documented

• Undertake continued Professional Development and comply with The Hartford procedures

Other Duties:

• The job description is intended to describe the main duties only. Job holders are expected to maintain flexibility and perform all other reasonable duties that relate to the job as assigned by The Hartford.

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