Operations Team Leader

National Grid; Weston-super-Mare; On-site; GBP 45,000 - 49,000; Full time

Job summary

National Grid Electricity Distribution (NGED) is seeking a Team Leader in Weston-super-Mare to lead Craft staff on a 12-month fixed-term contract. You will drive productivity, manage performance, and ensure compliance with H&S policies across the region, including site visits from within a 60-minute radius.

Strong leadership and communication are essential. You will coordinate work programmes, develop staff, and act as escalation point for stakeholders, with training and authorisations to

Qualifications

• Proven track record of managing teams and driving performance.
• Experience as the point of escalation for internal and external stakeholders.
• Willingness to quickly develop knowledge of Electricity Safety and related regulations.

Responsibilities

• Ensure team compliance with Health and Safety regulations.
• Efficiently schedule work activities for the team.
• Collaborate with other teams to manage workload.
• Drive team productivity and manage individual performance.
• Maintain a full schedule of work for the team.
• Ensure training and authorisations for a safe, productive environment.
• Respond promptly and professionally to customer complaints.

Skills

Strong communication

Relationship building

Organised planning

Team leadership

Performance management

Job description

Job Introduction

An opportunity is available for a Team Leader based at Weston-Super-Mare who will report to the Field Operations Team Manager and will be responsible for leading a group of Craft (operational) staff on a 12 month fixed term contract (subject to review). The key focus of this role is to lead an efficient and productive team across a region. Key considerations for the successful running of your team include: ensuring they are working compliantly within H&S policies, coordinating programmes of work for them to undertake, maximising efficiencies in delivery, ensuring your team has the appropriate development and authorisations and effectively managing performance on a 1:1 basis. This is a crucial role to help drive forward performance and give our large teams the support they need in the field.

• The starting salary will be £45,492 moving to £49,369 on completion of training.

Main Responsibilities

• Ensuring your teams adherence to Health and Safety regulations
• Efficient scheduling of work activities
• Collaboration with other teams to manage workload
• Driving team productivity and individual performance management
• Maintaining a full schedule of work for the team
• Ensure our people have the appropriate training and work authorisations to support a safe and productive working environment
• Respond quickly and professionally to customer complaints

Ideal Candidate

We are looking for an excellent communicator, who has the ability to build strong relationships with our customers. A problem solver who is organised and can plan ahead.

You must have a proven track record of managing teams including managing and driving performance, as well as experience of being the point of escalation for both internal and external stakeholders.

You’ll need a good understanding or the ability to quickly develop knowledge of:

• Electricity Safety
• Health & Safety Legislation
• Quality & Continuity Regulations 2002
• Electricity at Work Regulations 1989
• The NGED distribution business
• NGED Craft roles and activities undertaken

Some Commercial and Financial awareness would be an advantage.

A NRSWA qualification or understanding of NRSWA legislation is desirable however, full training can be provided.

You must hold a full, valid UK/EU driving licence as you will be required to carry out site visits.

Operationally we require you to live within approximately 60 minutes of the depot you are applying for.

About Us

We’re National Grid Electricity Distribution (NGED), the owner and operator behind the electricity distribution systems for the Midlands, the Southwest of England and South Wales. Serving communities of more than 8 million people, our expert teams deliver heat, light and power for homes and businesses.

National Grid employs over 29,000 people worldwide. We are building an inclusive workplace, a place to actively celebrate the cultures, personalities and preferences of our colleagues – who in turn help to build the success of our business and reflect the diversity of the communities we serve. Our vision is to be at the heart of a clean, fair and affordable energy future and we are doing this in a fast-moving industry with an increasing focus on tackling climate change, exploring new energy sources that are renewable, low carbon, and improve efficiency to meet demand.