Operations Team Leader

Superdrug; Dunstable; On-site; GBP 32,000 - 43,000; Full time

Benefits offered by this job

33 days holiday

Staff discount

Pension + bonus

Wagestream

Learning & Development

Job summary

Superdrug Distribution Centre in Dunstable is seeking an Operations Team Leader for AM/PM/Night shifts to support daily management and coordinate site operations. You’ll lead a team within a designated area, drive KPI performance, and ensure safe, efficient processes across a fast-paced distribution environment.

You’ll work with Shift Managers and the People Team, delivering effective handovers, coaching staff, and promoting health and safety practices while contributing to continuous

Qualifications

• Experience leading teams in distribution/warehouse settings.
• Strong people management and coaching abilities.
• Excellent planning and project management skills.
• Good IT and data analysis capabilities.
• Understanding of cost reporting and operational efficiency.

Responsibilities

• Take ownership of people management within their area and coordinate with Shift Manager and People Team.
• Motivate, coach and develop a team to perform duties effectively.
• Manage KPIs for the area and report progress to the Shift Manager.
• Review and improve processes to maximise efficiency.
• Collaborate with Health & Safety to update safe systems and risk assessments.
• Deliver seamless shift handover and communicate daily progress.
• Engage with the Shift Manager for updates and resolve issues.
• Be an ambassador for health & safety practices and company values.
• Support ad hoc projects and deputise as Shift Manager when required.
• Conduct team briefings and collaborate with other Team Leaders and colleagues.

Job description

Operations Team Leader - AM Shift (6am – 2pm)

Operations Team Leader - PM Shift (2pm – 10pm)

Operations Team Leader - Night Shift (10pm – 6am)

Hours of work: Monday to Sunday, 5 out of 7

Introduction

An exciting opportunity has arisen to be part of the successful Superdrug Supply Chain; working within one of our three busy Distribution centres as a Team Leader.

This vacancy is for the Southern Region Distribution centre; based in Dunstable. The hours of will we be predominantly as stated above but flexibility will be required across all other shift patterns.

Why Superdrug

With over 850 stores under our portfolio; we aim to deliver the BEST; The right product, in the right place at the right time; delivered at unbeatable cost, through a skilled and committed Supply Chain Team.

About the role

A Team Leader is a member of Management who supports the Shift Managers with the Daily management/coordination of site operations; assisting with leading a team within a designated area of the Distribution Centre.

Our operation at SRDC provides stock to over 600 stores across the Superdrug & Savers Stores Network. As you can expect this is a fast paced role in a busy environment.

A passion for results will ensure that all specified standards are maintained; if not exceeded.

Working as "One Team" to ensure that operational efficiencies are identified and maximised; encouraging Growth & Innovation within the team, utilising appropriate resource and safe working practices; to help create a Supply Chain that makes our customer smile!

Keys roles and responsibilities:

• To take ownership of all People Management issues for colleagues within their area of responsibility, engaging with the shift manager and people team, ensuring fair and consistent approach to all company processes, policies and procedures
• To motivate, coach & develop a team of colleagues; to enable them to carry out their duties in the most effective & efficient way, utilising all appropriate training and development tools.
• Full accountability and responsibility for nominated KPI’s, pertaining to the area within which you manage, communicating KPI status on a regular basis with the shift manager.
• To continuously review and develop specified processes within your area of responsibility, maximising efficiencies, communicating the Management team for implementation.
• Working collaboratively with the Health & Safety team to build and update all safe systems of work and risk assessments, for your area of responsibility; ensuring that all changes/updates are effectively communicated.
• To deliver an effective and seamless shift handover to the oncoming team
• To engage the Shift Manager in timely updates on daily progress within your area of responsibility, identifying and resolving areas of concern
• Role model a site culture that demonstrates our company values
• Be an ambassador for driving good health & safety practices across all team.
• Assisting shift manager and fellow colleagues with ad hoc projects and reports when required. Deputise as Shift Manager when required.
• Conduct team briefings where required.
• To collaborate fully with fellow Team Leaders, Shift Managers and colleagues to support business performance.
• Excellent planning and project management skills
• Excellent analytical and IT skills
• Proven Management experience within a distribution environment or similar
• Ability to communicate and engage effectively, with team and colleagues.
• Good understanding of cost reports, operational efficiencies and cost management
• Sound knowledge of warehouse management systems

Here"s what's in it for you

• 33 days holiday rising to 38 days with length of service (inclusive of bank holidays)
• 2 staff discount codes for yourself and a family member or friend
• 30% discount on Superdrug Own Brand Products both in store and online
• Company pension matching and bonus
• We offer Wagestream - a money management app that gives you access to a percentage of your pay as you earn it
• Being part of more! We are part of a group who work closely with Savers, The Perfume Shop and Three UK
• We are part of A.S. Watson Group, the world's largest international health and beauty retailer with over 15,700 stores in 25 markets!
• Unrivalled Learning and Development programmes