Operations Team Leader -PM

SUPERDRUG; Tees Valley; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

33 days holiday

Staff discount codes

30% discount on Superdrug Own Brand

Company pension matching and bonus

Wagestream access

Learning & development programmes

Job summary

Superdrug is seeking an Operations Team Leader at the Savers Stead House DC in Darlington. You will support the Shift Manager with daily operations, lead a team, and ensure results meet targets in a fast-paced distribution centre.

You'll manage people, coach staff, own KPI delivery, and drive continuous improvement while adhering to H&S standards and company values. This role requires flexibility across shifts and a collaborative, one-team approach.

Qualifications

• Experience leading teams in a distribution environment.
• Strong planning and project management abilities.
• Analytical mindset with IT proficiency.

Responsibilities

• Take ownership of people management for the area and liaise with the shift manager and people team.
• Motivate, coach and develop a team to perform duties effectively using training tools.
• Own KPIs for the area and report status to the shift manager.
• Continuously review and develop processes to maximise efficiencies.
• Collaborate with Health & Safety to update safe systems of work and risk assessments.
• Deliver an effective handover to the oncoming team.
• Provide timely updates to the shift manager and resolve areas of concern.
• Model a site culture aligned with company values.
• Assist with ad hoc projects and deputise as Shift Manager when required.
• Conduct team briefings as needed.

Skills

People management

Planning

Analysis

IT skills

WMS knowledge

Cost awareness

Team leadership

Communication

Tools

WMS

Job description

Operations Team Leader Savers Stead House DC

Hours of work: Monday to Friday - PM

Total Hours Per Week: 40

Introduction

An exciting opportunity has arisen to be part of the successful Superdrug Supply Chain; working within one of our three busy Distribution centres as a Team Leader. This vacancy is for the Stead House Distribution Centre; based in Darlington The hours of will we be predominantly as stated above but flexibility will be required across all other shift patterns.

Why Superdrug

With over 850 stores under our portfolio; we aim to deliver the BEST; The right product, in the right place at the right time; delivered at unbeatable cost, through a skilled and committed Supply Chain Team.

About the role

A Team Leader is a member of Management who supports the Shift Managers with the Daily management/coordination of site operations; assisting with leading a team within a designated area of the Distribution Centre. Our operation at SHDC provides stock to over 200 stores across the Savers Stores Network. As you can expect this is a fast paced role in a busy environment. A passion for results will ensure that all specified standards are maintained; if not exceeded. Working as "One Team" to ensure that operational efficiencies are identified and maximised; encouraging Growth & Innovation within the team, utilising appropriate resource and safe working practices; to help create a Supply Chain that makes our customer smile!

Keys roles and responsibilities

• To take ownership of all People Management issues for colleagues within their area of responsibility, engaging with the shift manager and people team, ensuring fair and consistent approach to all company processes, policies and procedures
• To motivate, coach & develop a team of colleagues; to enable them to carry out their duties in the most effective & efficient way, utilising all appropriate training and development tools.
• Full accountability and responsibility for nominated KPI's, pertaining to the area within which you manage, communicating KPI status on a regular basis with the shift Manager.
• To continuously review and develop specified processes within your area of responsibility, maximising efficiencies, communicating the Management team for implementation.
• Working collaboratively with the Health & Safety team to build and update all safe systems of work and risk assessments, for your area of responsibility; ensuring that all changes/updates are effectively communicated.
• To deliver an effective and seamless shift handover to the oncoming team
• To engage the Shift Manager in timely updates on daily progress within your area of responsibility, identifying and resolving areas of concern
• Role model a site culture that demonstrates our company values
• Be an ambassador for driving good health & safety practices across all team.
• Assisting shift manager and fellow colleagues with ad hoc projects and reports when required. Deputise as Shift Manager when required.
• Conduct team briefings where required.

Key skills & attributes

• To collaborate fully with fellow Team Leaders, Shift Managers and colleagues to support business performance.
• Excellent planning and project management skills
• Excellent analytical and IT skills
• Proven Management experience within a distribution environment or similar
• Ability to communicate and engage effectively, with team and colleagues.
• Strong people management skills
• Good understanding of cost reports, operational efficiencies and cost management
• Sound knowledge of warehouse management systems

Here’s what's in it for you

• 33 days holiday rising to 38 days with length of service (inclusive of bank holidays)
• 2 staff discount codes for yourself and a family member or friend
• 30% discount on Superdrug Own Brand Products both in store and online
• Company pension matching and bonus
• We offer Wagestream - a money management app that gives you access to a percentage of your pay as you earn it
• Being part of more! We are part of a group who work closely with Savers, The Perfume Shop and Three UK
• We are part of A.S. Watson Group, the world's largest international health and beauty retailer with over 15,700 stores in 25 markets!
• Unrivalled Learning and Development programmes
• Come and be part of something special.

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Company

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