Operations Team Lead

Primo Water Corporation; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

An established industry player in healthy hydration seeks an Operations Team Lead to enhance branch performance. This role is pivotal in managing daily operations, leading a dedicated team, and driving sales through effective coaching and communication. The ideal candidate will possess strong leadership skills and a commitment to safety while ensuring excellent customer service. If you are ready to take on a dynamic role that impacts both the team and the community, this opportunity is perfect for you.

Qualifications

• High school diploma or GED required; supervisory experience preferred.
• Ability to secure and maintain a Class B CDL license preferred.

Responsibilities

• Oversee daily branch operations and improve productivity.
• Lead team to achieve sales targets and provide coaching.

Skills

Communication Skills

Leadership

Problem Solving

Customer Service

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Power BI

Job description

Overview

Primo Brands is a leading branded beverage company in North America with a focus on healthy hydration. We are proud to offer an extensive and iconic portfolio of highly recognizable, sustainably sourced, and conveniently packaged branded beverages distributed across more than 150,000 retail outlets.

Responsibilities

As an Operations Team Lead you’ll be an integral part of our branch frontline leadership team! Candidates must have highly-developed communication skills and demonstrate strong leadership by leading and influencing through positive example. Primary responsibilities include overseeing route drivers and deliveries to homes and businesses, improving productivity, and streamlining branch activities to maximize results and achieve peak performance.

Reporting Location: Kent, WA

Compensation: $29.97 / hour

Schedule: Monday – Friday (Saturdays dependent on business needs)

Start Time: Between 6 am - 7 am until workload completed

• Manage and oversee all branch operations and ensure an efficient operation on a day-to-day basis
• Improve productivity and streamline branch activities to maximize results and achieve peak performance
• Support the team with decisions and help when needed; communicate and actively participate within the team; problem solve and manage conflict within the team; provide coaching/feedback where appropriate; train new hires; coach/teach upselling techniques
• Behave in a way that ensures safety for yourself and others by operating vehicles in safe and responsible manner; complete DOT required documentation daily; follow defined safe work practices; take ownership of personal safety, and that of co-workers and the public
• Support with daily branch closing activities, driver execution reviews, and team meetings as needed
• Lead the team to achieve and exceed sales targets by coaching team members on effective language and techniques for upselling products
• Available for route coverage and flexible work hours as needed based on business needs
• Collaborate with the Operational Leader to develop and implement strategies for improved customer service

Qualifications

• High school diploma, GED or equivalent work experience
• Ability to secure and maintain a Class B CDL license with airbrake endorsement is preferred
• Clean Motor Vehicle Record (last 3 years) - no major driving offenses including DUI/DWI, reckless driving, refusal to test, leaving the scene, driving a commercial vehicle without a CDL, or at-fault fatal incident
• Must be 21 years of age or older (DOT requirement)
• Prior experience in a supervisory or leadership role overseeing a team of employees is preferred
• Experience with Microsoft Word, Excel, Outlook and Power BI is preferred

Primo Brands’ established portfolio includes billion-dollar brands Poland Spring and Pure Life, premium brands like Saratoga and Mountain Valley, regional leaders such as Arrowhead, Deer Park, Ice Mountain Ozarka, and Zephyrhills, purified brands, Primo Water and Sparkletts, and flavored and enhanced brands like Splash and AC+ION. Our extensive direct-to-consumer offerings and industry-leading line-up of innovative water dispensers create consumer connectivity through recurring water purchases across Water Direct, Water Exchange, and Water Refill. At Primo Brands, our more than 11,000 associates are at the heart of what we do and deliver on our mission to provide healthy hydration to consumers wherever, however and whenever they want it. We believe in fostering a respectful culture, which values our associates who are deeply invested in quality hydration, our communities, and the sustainability of our packaging and water sources for generations to come.