Operations Support System Engineer

ZipRecruiter; Wokingham; Hybrid; GBP 32,000 - 45,000; Full time

Job summary

A leading company is seeking an Operational Systems Support Engineer for a 3-month contract, primarily remote with some travel. The role focuses on supporting OSS applications, improving service reliability, and managing fault tickets. Ideal candidates must start immediately and hold SC clearance or eligibility.

Qualifications

• SC cleared or SC eligible required.
• Immediate starters ONLY.

Responsibilities

• Manage OSS applications and resolve fault tickets.
• Proactively improve service reliability and documentation.
• Work with development teams for IT system improvements.

Skills

Service improvement

Customer focus

Fault management

Application administration

Network monitoring

Job description

Job Description

Role: Operational Systems Support (OSS) Engineer

Duration: 3 months starts with

Location: Warwick / Wokingham / Corsham / Farnborough

Mode: Hybrid – the vast majority of work is expected to be remote – however there may be occasional travel to customer sites.

Candidate expected to start the role immediately hence look for Immediate Starters ONLY

SC cleared or SC Eligible required.

Project name/description: DCE Programme – data centre network build.

Job specs:

1. As part of the OSS Operations team, improve service and customer focus and ensure that relevant parties are kept informed throughout any engagement. Own support of the OSS applications; manage the resolution of fault tickets and the progress of general administration duties as required. Pass to 4th line support where required.
2. Carry out the resolution of fault tickets and application administration where required on the OSS estate. Work with other IT teams to develop standard fixes for use by 1st line support and front line colleagues to reduce volume of tickets into 2nd line and IT support as a whole.
3. Proactively manage the applications supported to increase the reliability and quality of the services delivered, including reducing fault volumes, impact and MTTR. Create/Review & Modify documentation within the documentation library to comply with relevant standards.
4. Work with the development team(s), reviewing and making recommendations for IT system improvements. Management of licence compliance, IT system security, patching and capacity management to comply with relevant standards.
5. Customer related projects (MACDs)
6. Onboarding devices onto StableNet SNMP (Automated Network and Service Management system)

• Device discovery
• Configuring monitoring
• datapoints
• Setting alerts
• Report creation
• Supporting fault management
• Defect remediation support

Additional info:

Overview: Supporting the Programme Team to manage the network infrastructure as it is implemented and transitioned to Early Life Support.